CRM Specialist

• Plan and deliver CRM strategies across the organization to retain existing customers, increasing brand loyalty, and expanding the company's brand value.
• Make sure the customer database is correctly segmented in order to target marketing activities appropriately.

Oversee CRM data governance which will include:
1) Data standards
2) Data audit
3) Data structures
4) User access rights
5) Reporting

• Strategically plan, execute and assess the performance of individual CRM program strategy within the internal teams.
• Update and maintain stakeholder records within the CRM system.
• Own the responsibility for retention campaigns, right from conceptualization to analysis. This will include idea generation, proposal preparation, overseeing the production process, and execution.
• Ensure the CRM system provides an effective sales funnel
• Analyze market reports to determine what kind of marketing trends the business should respond.
• Troubleshoot software or user errors that inhibit the efficiency of the interaction between people and technology

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental pay types:

• Performance bonus