Quality Assurance Supervisor

JOB DESCRIPTION

SUMMARY: Owns Quality of value stream, compliance, internal audits, zero defect initiative, customer issue resolution (problem solving), customer satisfaction (NPS), and CoQ governance. Manages local QMS (quality management system) to ensure the continuous production of products consistent with established standards. Coaches, supports, instructs, and ensures the commitment of local management to operate at a high level of capabilities effectively. Follows company safety policies and procedures.

ESSENTIAL DUTIES:

• Demonstrate leadership in communicating business goals, programs, and processes for various business functions.
• Utilize your experience or expertise to solve problems, develop and execute objectives for yourself and others.
• Support regulatory compliance and optimization of quality systems procedures relating to product complaint handling, adverse event reporting, and product field actions through the development, maintenance, and improvement of documented processes.
• Develop and implement quality metrics to drive manufacturing improvements and business results. Facilitate shop floor process improvement projects to reduce defect occurrence.
• Contact customers and liaise with SQE when necessary to confer on specific quality issues
• Identify, drive, mentor, and implement projects improving production quality.
• Work with the Technical Improvement and Operations team to drive process changes
• Responsible for the Quality of all in-house manufactured products
• Drive Lean effort within manufacturing, focusing on Quality

MINIMUM REQUIREMENTS

• Drive Change.
• Strong organizational, analytic, and problem-solving skills.
• Ability to work in cross-functional teams in a matrix environment with all levels of personnel
• Strong working knowledge of Manufacturing and Quality operations.
• Demonstrated oral and written communication skills
• Strong interpersonal and leadership skills
• Ability to plan, prioritize, and manage multiple priorities under tight deadlines
• Ability to coach, manage, change and facilitate team performance

Education & Knowledge:

• Degree from an accredited university preferred.
• Bachelor's degree in Mechanical engineering, Quality or a related field.
• ASQ certification in quality management is preferred.
• Knowledge and applications experience with ISO 9001 (International Standard Organization), API Standards and Quality Management Systems.
• Working knowledge and training in the ISO-9000 Series international standards, or equivalent.
• Basic knowledge of audit and audit Reporting requirements.
• Knowledge of the process approach, including audit methodology, questioning techniques, roles, and responsibility to collect and analyse evidence.
• Familiarity with standard concepts, practices, and procedures within oil & gas manufacturing and services is preferred.
• Sound understanding of business linkages and the ramifications that decisions can have.

Work Experience:

• Typically, at least five years of progressively more responsible experience in a manufacturing environment.
• Experience in a similar industry (Oil & Gas) is desired.