Operations Manager

Role & responsibilities

• Process Optimization & Efficiency:
• Identify, analyze, and implement process improvements to enhance efficiency, reduce costs, and improve service delivery across all functions (e.g., client onboarding, document management, billing, staff grievances related to technical working, etc.).
• Develop and maintain Standard Operating Procedures (SOPs) for key operational activities.
• Utilize technology and automation tools to streamline workflows and improve productivity.
• Monitor key performance indicators (KPIs) for operational efficiency and suggest corrective actions.
• Financial & Resource Management:
• Assist in budget preparation, monitoring, and control for operational expenses.
• Oversee procurement of office supplies, equipment, and services, ensuring cost-effectiveness.
• Manage facilities, including office maintenance, security, and space utilization.
• Optimize resource allocation (human, financial, technological) to support firm objectives.
• Coordinate with the finance team on billing, collections, and financial reporting related to operations.
• Team Leadership & Human Resources Support:
• Lead, mentor, and manage the technical staff.
• Participate in the recruitment, onboarding, and training of new staff.
• Conduct performance reviews and provide constructive feedback to operational team members.
• Foster a positive and productive work environment.
• Assist with HR-related administrative tasks, such as leave management, employee records, and policy adherence.
• Technology & Systems Management:
• Oversee the firm's IT infrastructure and systems in coordination with IT support (internal or external).
• Ensure the smooth operation and security of accounting software, practice management systems, and other relevant technologies.
• Identify and recommend new technologies or software solutions to improve operational efficiency.
• Manage vendor relationships for IT services, software, and other operational tools.
• Compliance & Risk Management:
• Ensure all operational activities comply with relevant legal, regulatory, and professional standards (e.g., data privacy, professional body guidelines, labor laws).
• Implement and monitor internal controls to safeguard firm assets and information.
• Identify potential operational risks and develop mitigation strategies.
• Maintain and update firm policies and procedures as required.
• Client Service Support (Indirect):
• Ensure administrative processes support a high level of client satisfaction.
• Address operational issues that may impact client service.
• Collaborate with professional staff to understand their operational needs and provide effective support.

Preferred candidate profile

• Familiarity with the operations and regulatory environment of Chartered Accountancy firms in India.
• Proactive and self-motivated with a strong sense of ownership.
• Ability to build strong relationships and collaborate effectively across all levels of the firm.
• A commitment to continuous improvement and operational excellence.