Vervent - Fraud Analyst (3-5 yrs)

Key Responsibilities:

- Maintain accuracy and efficiency according to established departmental standards;

- Review security reports for potential losses on accounts;

- Review reports for reopening/reinstatement of accounts;

- Review accounts for suspicious activity;

- Research claims of unauthorized transactions per Regulation Z guidelines;

- Process Billing Disputes in accordance with MasterCard and Visa Regulations;

- Review returned checks for potential blocks on accounts;

- Research and respond to correspondence from external sources;

- Take incoming calls for lost/stolen/NRI/fraudulent applications/accounts;

- Respond to automated consumer dispute verification forms

- Process account closures;

- Recommend improvements, enhancements, and changes to current policies and procedures to ensure effectiveness within the department;

- Perform additional duties as required.

Qualifications:

- Bachelor's/Master's degree preferred

- Minimum of two years of credit card experience handling fraud claims and billing disputes;

- Analytical thinker, understands and can identify patterns or anomalies;

- Word and Excel proficiency necessary; Exceptional attention to detail;

- Adhere to all company policies and procedures as stated within the company handbook.

Soft Skills:

- Excellent verbal and written communication skills.

- Ability to operate well under pressure.

- Flexibility to adapt to changing environments.

- Sound decision making ability