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Vestas
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47 Vestas Jobs
L2-Technical support Lead
Vestas
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide 2nd level expert technical support to Service and Construction
- Ensure thorough technical/statistical WTG stop analysis support incl. recommended spare parts for error remedy
- Provide support to Construction in installation, commissioning and start-up of wind turbines
- Provide support to service operation on resolution of turbine alarms / alerts
- On request from Sales provide technical input to support sales of WTGs and Service products
- At the request from Service/Construction, liaise with clients to facilitate resolution of technical issues to ensure increased customer satisfaction and support long-term business growth
- Provide translation support of technical matters on a need basis
- Liaise with other technical staff throughout the company (worldwide) as part of solving technical issues
- Provide trouble-shooting support to field technicians
- Actively convert knowledge into business value
- Analyze poor performing wind turbines / wind farms and provide solutions
- When needed identify spare parts and documentation
- Cascade troubleshooting knowledge to the field by documenting knows solutions in Vestas Global Advisor (VGA)
- Ensure correct SW and parameter settings for windfarms
- Compile SW suggestions. Coordinate and give assistance in SW field test
- Remote Software upload
- Anchor Reliability calls within Vestas and with the external customers
Qualifications
- Bachelors Degree in Electrical / Electronics
- Required 10-15 years working experience in trouble shooting / technical support of Wind turbines preferably in Vestas / Vestas Off shore
- Experience in Classic and VMP controller would be preferred-Experience in GE/ Sulzon /Senvion/ Gamesa would be an advantageous
Competencies
- Strong diagnostic and troubleshooting technical skills with emphasis on root cause analysis
- Able to multitask and prioritize daily work under a fast paced environment
- Ability to priorities tasks in accordance with business objectives
- Ability to develop networks internationally to develop own knowledge base and solve technical issues
- Having an overview on the overall business requirement and volunteer to support business values
Employment Type: Full Time, Permanent
Read full job description
What people at Vestas are saying
Technical Support Lead salary at Vestas
reported by
1
employee
with 17
years exp.
₹20.7
L/yr - ₹26.5
L/yr
83%
more
than the average Technical Support Lead Salary in India
View more details
What Vestas employees are saying about work life
based on 1.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Vestas Benefits
Submitted by Company
Free Transport Free Food Health Insurance Job Training
Submitted by Employees
View more benefits 
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