Executive – Customer Service

• Graduation in any stream
• Minumum 2 3 years of experience

• Strong Computer Application Skills, specially Excel, CRM tools etc.
• Excellent Interpersonal Communication skills
• High Level of Professionalism
• Strong problem solving abilities
• Attention to details
• Process oriented
• Ability to communicate in English, Hindi, Bengali
• Pleasing voice quality

Key Accountabilities:

• Answer incoming customer phone calls/ emails and take appropriate action for each call/ email
• Prepare/ initiate Outbound calls/ emails based on the internal communication
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial/ technical input
• Input data into online platform to keep each customer record/ query/ complaint updated
• Regular updating and sharing of Customer Complaints database/ MIS
• Internal follow-up with concerned departments, if required