Manager - IT Services (3-5 yrs)

Responsibilities:

- Ensure day-to-day operational excellence of finance IT services, including monitoring, issue resolution, and service performance.

- Manage SAP FICO and S/4HANA service delivery and integrations with related systems such as treasury, tax compliance, and vendor invoice management tools.

- Lead continuous service improvement initiatives to enhance service quality, automation, scalability, and compliance.

- Oversee incident, change, and request management to minimize impact and maintain financial service continuity.

- Collaborate closely with global business stakeholders and internal teams to align IT service operations with evolving financial processes and compliance standards.

- Measure and report on SLAs, OLAs, KPIs, and operational health of services; ensure proactive identification and resolution of risks and issues.

- Act as a subject matter expert for SAP finance operations, ensuring proper governance, documentation, and service ownership practices.

- Support financial operations by maintaining up-to-date service documentation, including SOPs, knowledge articles, and support guides.

- Assist in budget planning and control related to finance IT services in coordination with finance and procurement teams.

- Lead service onboarding in alignment with solution design teams and ensure smooth transitions into operational environments.

Required Qualifications:

- University degree in Computer Science, Information Technology, or related engineering field.

- Minimum 3 years of experience in IT service delivery, with at least 25 years hands-on experience in SAP Finance (FICO) and S/4HANA environments.

- Proven experience in managing global IT operations, including accounts receivable/payable systems and SAP integrations with third-party financial solutions.

- Solid understanding of ITSM/ITIL practices; certifications in ITIL, COBIT, or DevOps are a plus.