Wells Fargo - Associate Manager - Fraud & Claims Operations (2-5 yrs)

About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate Manager.

In this role, you will:

- Supervise a team of specialists within a fraud and claims program for proactive fraud identification, prevention, and detection, as well as ensuring the recovery, execution, and handling of claims

- Identify opportunities for process improvement and risk control development in fraud and claims management to maximize efficiency and enhance customer service

- Make supervisory decisions and resolve issues related to work distribution under direction of fraud and claims management

- Leverage interpretation of internal processes and procedures to establish performance standards, evaluate performance, develop training materials, and ensure compliance with internal policies, risk controls, and government regulations

- Collaborate and consult with customers, vendors, and other functional areas to resolve escalated issues

- Interact directly with fraud and claims management to develop and implement functional area policies or procedures, and to provide exceptional customer experience

- Manage allocation of people and financial resources for Fraud and Claims Operations

- Mentor and guide talent development of direct reports and assist in hiring talent

Required Qualifications:

- 2+ years of Financial Services, Fraud, or Investigation experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

- Graduate or PG with 2+ years of experience in Backoffice Banking operation

- 1+ years Leadership experience

- Ability to manage a team of 15 and above

- Excellent verbal, written, and interpersonal communication skills

- Ability to facilitate new learning to staff as information, systems, and processes change

- Ability to assess issues, make quick decisions, implement solutions, and influence change

- Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

- Excellent knowledge on MS Office (Power point, Excel)