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46 Winning Edge Jobs
Service Head - Subscription Business & Customer Experience Strategy (12-18 yrs)
12-18 years
Service Head - Subscription Business & Customer Experience Strategy (12-18 yrs)
Winning Edge
posted 3+ weeks ago
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Job Description
Service Head - Subscription Business & Customer Experience Strategy
Job Summary:
- We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model.
- The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV).
Key Responsibilities:
- Optimize service workflows and automation to improve renewal rates.
- Analyze churn data, NPS, and customer feedback to enhance user experience.
- Collaborate with marketing & sales teams to implement upsell and cross-sell strategies.
Requirements:
- Expertise in churn management, customer lifecycle, and renewal strategies.
- Strong analytical skills with experience in data-driven decision-making.
Functional Areas: Other
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