Upload Button Icon Add office photos
filter salaries All Filters

46 Winning Edge Jobs

Service Head - Subscription Business & Customer Experience Strategy (12-18 yrs)

12-18 years

Service Head - Subscription Business & Customer Experience Strategy (12-18 yrs)

Winning Edge

posted 3+ weeks ago

Job Description

Service Head - Subscription Business & Customer Experience Strategy


Job Summary:


- We are looking for a Subscription Operations Leader to enhance customer retention, optimize service delivery, and drive customer satisfaction in a subscription-based business model.


- The ideal candidate will develop and implement strategies to improve renewal rates, minimize churn, and maximize customer lifetime value (LTV).


Key Responsibilities:


- Develop and execute customer retention strategies for subscription services.

- Optimize service workflows and automation to improve renewal rates.

- Analyze churn data, NPS, and customer feedback to enhance user experience.

- Collaborate with marketing & sales teams to implement upsell and cross-sell strategies.


Requirements:


- 12+ years in customer service operations, preferably in subscription-based businesses.

- Expertise in churn management, customer lifecycle, and renewal strategies.

- Strong analytical skills with experience in data-driven decision-making.


Functional Areas: Other

Read full job description

What people at Winning Edge are saying

What Winning Edge employees are saying about work life

based on 4 employees
100%
Day Shift
View more insights

Winning Edge Benefits

Job Training
Soft Skill Training
Work From Home
Free Transport
Child care
Gymnasium +6 more
View more benefits

Compare Winning Edge with

TCS

3.6
Compare

Accenture

3.7
Compare

Wipro

3.7
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Genpact

3.7
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

Axis Bank

3.7
Compare

Amazon

4.0
Compare

Jio

4.1
Compare

iEnergizer

4.7
Compare

Reliance Retail

3.9
Compare

IBM

4.0
Compare

LTIMindtree

3.7
Compare

Similar Jobs for you

Head Customer Experience at R3 Consultant

12-18 Yrs

Not Disclosed

Head Customer Experience at i4 Consulting and Technology

8-13 Yrs

Not Disclosed

Head Customer Experience at SkillPad Talent Solutions Advisory

9-15 Yrs

Not Disclosed

Director of Operations at Swiggy

8-12 Yrs

Not Disclosed

Customer experience Manager at INTEGRATED PERSONNEL SERVICES LIMITED

12-15 Yrs

Not Disclosed

Customer experience Manager at Anunta Technology Management Services Ltd.

12-14 Yrs

Not Disclosed

Service Head at Nexzu Mobility Limited

8-12 Yrs

Not Disclosed

Customer Support at Zevo360 Technologies

10-12 Yrs

Not Disclosed

Customer Service at Spring HR Services

7-15 Yrs

Not Disclosed

Senior Operations Manager at Winning Edge India

12-18 Yrs

Not Disclosed

Service Head - Subscription Business & Customer Experience Strategy (12-18 yrs)

12-18 Yrs

Customer Service, Customer Experience Management, Service Delivery Management

3+ weeks ago·via iimjobs.com

Director - Enterprise Architecture (14-20 yrs)

14-20 Yrs

DevOps, AWS, Azure DevOps +1 more

1 day ago·via hirist.com

Senior Manager - Operations - Service Delivery - Banking Domain - BPO (12-20 yrs)

12-20 Yrs

Client Management, Service Delivery, BPO Operations

4 days ago·via iimjobs.com

Senior Manager - Customer Success - BPO (15-17 yrs)

15-17 Yrs

BPO Operations

4 days ago·via iimjobs.com

Engineer - Python/Java (8-14 yrs)

8-14 Yrs

Python, Java, Data Structures and Algorithms +2 more

4 days ago·via hirist.com

Senior Manager - Global Operations - BPO (12-18 yrs)

12-18 Yrs

Customer Service, BPO Operations

5 days ago·via iimjobs.com

Senior Manager - Operations - BPO (12-20 yrs)

12-20 Yrs

Customer Service, BPO Operations

5 days ago·via iimjobs.com

Sourcing Manager - Toys & Electronics (8-12 yrs)

8-12 Yrs

Procurement, Vendor Management, Sourcing

6 days ago·via iimjobs.com

Associate Director - Digital Transformation/Innovation - BPO (15-20 yrs)

15-20 Yrs

Project Management, Cleaning, Six Sigma +4 more

1 week ago·via iimjobs.com

Associate Director - Digital Transformation/Contact Centre Transformation - BPO (15-20 yrs)

15-20 Yrs

Six Sigma, Digital Transformation, Process Excellence +2 more

1 week ago·via iimjobs.com
write
Share an Interview