Xpetize - Production Support Engineer (5-10 yrs)

Role : Production support

Experience : 5+ years

Location : Remote

Job description :

- Monitor application performance and implement enhancements to ensure stability.

- Apply automation and software solutions to streamline manual tasks.

- Diagnosing and resolve issues on various application platforms, including data platforms, databases, API services, batch processes, and CRM applications.

- Address issues related to operating systems, networking, and databases in both cloud and on-premises environments.

- Handle live production incidents and debug application and infrastructure issues.

- Develop enhancements to improve system software performance, availability, and reliability.

- Work closely with software engineers and QA teams to meet non-functional requirements.

- Document system knowledge and create runbooks for critical information.

- Maintain and monitor the deployment of servers, Docker containers, and databases.

- Log tickets in IT service management tools and ensure they are resolved.

- Work in various shifts including holidays and weekend on a rotation basis.

- Work within Agile and Kanban methodologies to manage planned and unplanned tasks.

- Coordinate with the team to ensure tasks are completed and maintain continuity in work.

- Prepare status reports, support metrics, and communicate with stakeholders.

- Possess strong communication skills to coordinate with US and India teams.

- Show willingness to learn from senior team mentors to enhance understanding and skills.

- Demonstrate eagerness to take on tasks outside routine or comfort zone and be a self-starter.