Associate General Manager

1. Revenue Generation Drive achievement of overall sales targets across all assigned verticals through inside sales. Monitor and ensure 90% or higher attainment of revenue goals. Oversee revenue contribution and balance performance across verticals (minimum 80% target achievement per vertical). 2. Team Performance & Productivity Manage productivity of ~200 telecallers ensuring a minimum of 10 calls/hour/telecaller. Optimize lead conversion efforts to maintain a minimum conversion rate of 10%. Implement training, motivation, and performance improvement strategies. 3. Leadership & Team Development Oversee and support the performance of 6 Team Leaders and 4 Sales Managers. Ensure 90% target achievement by all Team Leaders. Monitor managerial effectiveness and ensure 100% adherence to performance goals. 4. Process Optimization & Quality Control Ensure full compliance with defined sales processes and SLAs. Conduct regular audits and provide feedback to enhance quality and efficiency. Improve customer satisfaction levels with a CSAT score target of = 85%. 5. Reporting & Strategic Input Ensure timely, accurate, and error-free reporting of sales performance and data. Contribute at least one actionable strategic recommendation per month to optimize sales strategy and revenue outcomes.

Bachelor s degree in Business Administration, Marketing, or a related field (MBA preferred).