Billing Executive

Organizational Overview:

• Yanolja Cloud Solution Pvt. Ltd. (YCS); formerly eZee Technosys, is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses.
• With more than 450+ Team members and 17+ years of experience, YCS currently has 33,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match.
• We have a Local team in 15+ countries including India, Thailand, Indonesia, Philippines, Sri Lanka, South Africa, Tanzania, Uganda, USA, and counting.

Profile Overview:

• We are looking for a Billing Support Executive to join our team at Yanolja Cloud Solutions.
• The ideal candidate will be responsible for handling customer inquiries, resolving billing discrepancies, and ensuring smooth payment processing during night hours.
• If you have strong analytical skills, attention to detail, and a customer-centric mindset, wed love to hear from you!

Key Responsibilities:

• Handle customer queries related to invoices, payments, and refunds via email, chat, and calls.
• Investigate and resolve billing disputes, ensuring accurate resolutions.
• Process subscription updates, cancellations, and refunds as per company policies.
• Coordinate with internal teams (Finance, Sales, and Tech) to resolve billing-related issues.
• Monitor automated billing systems and escalate any discrepancies.
• Assist customers with payment failures and guide them on available payment options.
• Ensure compliance with company policies and industry regulations.

Top Components Required for this profile:Billing & Customer Support Experience

• 1–3 years of experience in billing support, finance, or customer service.
• Hands-on knowledge of handling invoices, refunds, subscription updates, and resolving disputes.

Strong Communication Skills

• Excellent written and verbal communication in English.
• Ability to handle customer queries professionally across email, chat, and phone.

Technical Proficiency with Billing Tools

• Familiarity with billing platforms like Razorpay, Stripe, Zoho, or ERP systems.
• Comfortable troubleshooting billing issues using digital tools and systems.

Analytical & Detail-Oriented Approach

• Strong analytical mindset to investigate and resolve discrepancies.
• High attention to detail for accurate processing and compliance.

Skills & Qualifications:

• Experience: [1-3] years in billing support, finance, or customer service.
• Technical Skills: Familiarity with billing systems (e.g., Razorpay, Stripe, Zoho or other ERP tools) is a plus.
• Communication: Strong verbal and written communication skills in English.
• Adaptability: Comfortable working independently during night shifts.