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59 Yokogawa Jobs
Service Engineer
Yokogawa
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
RESPONSIBILITIES
Product/Service Information
Provide advanced product/service information and respond to complex customer questions about the product/service.
Customer Order Processing
Record and process custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
Resolving Customer Issues
Respond to more advanced issue escalations promptly and appropriately; provide managerial approvals as required.
Customer Relationship Development / Prospecting
Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve these, referring complex issues to others and ensuring that the customer receives an appropriate response.
Customer Relationship Management (CRM) Data
Monitor team members use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
Customer Needs Clarification
Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customers level of interest and to identify and respond to areas requiring further information or explanation.
Renewals
Help drive customer renewals through exceptional service, supporting the sales teams as required.
Operational Compliance
Identify, within the team, instances of non-compliance with the organizations policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
Behavioral Competencies
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. For example, readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others ideas and input.
Skills
Customer-Focused Approach
Works without supervision and provides technical guidance when required to orient the sellers organization around delivering to the key needs of their customers.
Leverages Digital Communications with Customers
Works with full competence to leverage digital communication (email, text, chat, social media) to create positive, defining moments for customers. Typically works without supervision and may provide technical guidance.
Masters Service Conversations
Works with full competence to navigate customer conversations by leveraging the four parts of a service conversation: open, learn, reply, and close. Typically works without supervision and may provide technical guidance.
Navigates Customer Challenges
Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance.
Strengthens Customer Connections
Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.
Builds Customer Loyalty
Works with full competence to make every customer interaction positive by leaving the customer feeling understood, appreciated, and confident in the organizations ability. Typically works without supervision and may provide technical guidance.
In-Depth Questioning
Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
Initiates Compelling Sales Conversations
Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
Service Into Sales
Works with full competence to recognize sales opportunities during service interactions to enhance overall customer service. Typically works without supervision and may provide technical guidance.
Builds Rapport
Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client s organization.
Knows the Buying Influences
Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity.
Manages Buyer Indifference
Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference.
Understands Issues/Motivations
Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
Education
Short-Cycle Tertiary Education
General Experience
Experienced practitioner able to work unsupervised (13 months to 3 years)
Managerial Experience
Basic experience of coordinating the work of others (4 to 6 months)
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about our Employee Referral process!
Employment Type: Full Time, Permanent
Read full job description
What people at Yokogawa are saying
Rating based on 4 Service Engineer
reviews
Anonymous · Production, Manufacturing & Engineering
in Bangalore / Bengaluru
Likes
Latest Technology
Dislikes
Culture is not good
- Work satisfaction - Poor
+1 more
Service Engineer salary at Yokogawa
reported by
19
employees
with 2-7
years exp.
₹3.4
L/yr - ₹8.5
L/yr
39%
more
than the average Service Engineer Salary in India
View more details
What Yokogawa employees are saying about work life
based on 557 employees
Flexible timing
Monday to Friday
International travel
Day Shift
Yokogawa Benefits
View more benefits
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