Process Excellence Manager

Position Overview:
The Process Excellence Manager for Warehouse Operations is responsible for leading
continuous improvement initiatives across the warehouse and distribution network. This role
focuses on optimizing processes, enhancing operational efficiency, and ensuring that
performance metrics align with business objectives. The Process Excellence Manager will use
data-driven insights, process mapping, and lean methodologies to identify areas of opportunity,
implement changes, and improve productivity, quality, and cost-efficiency across the warehouse
operations.

Key Responsibilities:
1. Process Improvement & Optimization:

Identify, design, and implement continuous improvement initiatives to streamline warehouse operations (receiving, inventory management, picking, packing, and shipping).

Utilize Lean, Six Sigma, and other process improvement methodologies to
reduce waste, enhance productivity, and drive operational excellence.

Conduct process audits to identify inefficiencies and propose corrective actions.

2. Data Analysis & Reporting:
Analyze key performance indicators (KPIs) such as throughput, order accuracy,
on-time delivery, and inventory turnover to measure performance and suggest
improvements.
Use data analytics tools (e.g., SQL, Power BI, Tableau, or Excel) to present
actionable insights to leadership.
Conduct root cause analysis for operational issues and propose data-driven
solutions.

3. Project Management:
Lead and manage cross-functional projects aimed at improving warehouse
operations.
Oversee the execution of process changes, ensuring timely and cost-effective
completion.
Develop project plans, timelines, and budgets, and track progress against goals.

4. Training & Development:
Train warehouse staff on best practices, new processes, and technologies.
Foster a culture of continuous improvement by promoting employee involvement
in process enhancement initiatives.
Develop and deliver training programs that improve employee performance and
operational efficiency.

5. Collaboration & Stakeholder Engagement:
Work closely with warehouse leadership, operations teams, and IT to ensure
process changes align with business needs and technology infrastructure.
Partner with supply chain, logistics, and procurement teams to ensure seamless
integration of improvements across the end-to-end supply chain.
Communicate progress and results of improvement initiatives to senior
leadership.

6. Safety & Compliance:
Ensure that process improvement initiatives comply with safety regulations and
best practices.
Promote a safe and compliant working environment by working with the safety
team to identify and mitigate potential risks in warehouse operations.

7. Technology Integration:
Support the implementation and integration of new warehouse management
systems (WMS), automation tools, or other technologies to improve operational
efficiency.
Recommend technological solutions that complement process improvements and
drive better results.

Required Qualifications:
Education: Bachelors degree in Engineering, Supply Chain Management, Logistics,
Industrial Engineering, Business Administration, or a related field.

Experience:
Minimum of 5 years of experience in warehouse operations or logistics, with at
least 2 years in a process improvement or operations management role.
Proven track record of leading successful process improvement projects in
warehouse settings.
Experience with Lean, Six Sigma, Kaizen, or other continuous improvement
methodologies.

Skills:
Strong analytical skills, with the ability to interpret complex data and translate it
into actionable insights.
Excellent project management skills, including the ability to manage multiple
projects simultaneously.
Proficient in warehouse management systems (WMS) and other supply chain
software.
Strong communication and leadership skills, with the ability to engage and
influence cross-functional teams.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and data
analytics tools (Power BI, Tableau, etc.).

Certifications:
Six Sigma Green Belt or Black Belt certification preferred.
Project Management Professional (PMP) certification is a plus.

Preferred Qualifications:
Experience with automation technologies and robotic systems in a warehouse
environment.
Familiarity with advanced data analytics tools and techniques.
Masters degree in Supply Chain Management, Business Administration, or related field.
Knowledge of safety standards and compliance regulations in warehouse operations.