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British Airways
2.9
based on 230 Reviews
Video summary
Company Overview
Company Locations
Working at British Airways
Company Summary
British Airways operates as the largest airline in the UK, focusing on providing a comprehensive travel experience to numerous global destinations.
Overall Rating
2.9/5
based on 230 reviews
24% below
industry average
Critically rated for
Work satisfaction, Company culture, Promotions
Work Policy
Work from office
96% employees reported
Rotational Shift
79% employees reported
Flexible timing
60% employees reported
No travel
71% employees reported
View detailed work policy
Top Employees Benefits
Office cab/shuttle
22 employees reported
Health insurance
16 employees reported
Job/Soft skill training
15 employees reported
Cafeteria
12 employees reported
View all benefits
About British Airways
Founded in1919 (106 yrs old)
India Employee Count201-500
Global Employee Count10k-50k
HeadquartersHarmondsworth, Greater London, England
Office Locations
Coimbatore
|
Kolkata
|
Hyderabad / Secunderabad
|
+2
Websitebritishairways.com
Primary Industry
Other Industries
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View in video summary
British Airways is the UK's largest international scheduled airline, flying to nearly 600 destinations around the world. Whether customers are in the air or on the ground, we take pride in providing a full service experience.
At the start of every month, we'll be asking you to share your travel destination tips. We'll feature the best ones in our Business Life Magazine which is read by millions of others on board our flights every month.
Vision: To Fly. To Serve
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British Airways Ratings
based on 230 reviews
Overall Rating
2.9/5
How AmbitionBox ratings work?
5
74
4
44
3
29
2
23
1
60
Category Ratings
3.2
Job security
3.0
Salary
3.0
Skill development
2.9
Work-life balance
2.9
Promotions
2.8
Company culture
2.7
Work satisfaction
British Airways is rated 2.9 out of 5 stars on AmbitionBox, based on 230 company reviews.This rating reflects a below average employee experience, indicating poor satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Gender Based Ratings at British Airways
based on 217 reviews
2.8
Rated by 81 Women
Rated 3.1 for Job security and 3.0 for Salary
3.0
Rated by 136 Men
Rated 3.3 for Job security and 3.0 for Work-life balance
Work Policy at British Airways
based on 41 reviews in last 6 months
Work from office
96%
Hybrid
4%
British Airways Reviews
Top mentions in British Airways Reviews
+ 5 more
Compare British Airways with Similar Companies
|  Change Company |  Change Company |  Change Company | |
|---|---|---|---|---|
Overall Rating | 2.9/5 based on 230 reviews | 3.6/5 based on 1.2k reviews | 3.5/5 based on 1.5k reviews | 3.5/5 based on 2.9k reviews |
Highly Rated for |  No highly rated category | No highly rated category | No highly rated category | No highly rated category |
Critically Rated for | Work satisfaction Company culture Work-life balance | Promotions Salary Job security | Promotions Company culture Work satisfaction | Salary Promotions Work-life balance |
Primary Work Policy | Work from office 96% employees reported | Work from office 84% employees reported | Work from office 89% employees reported | Work from office 87% employees reported |
Rating by Women Employees | 2.8 Poor rated by 81 women | 3.6 Good rated by 306 women | 3.5 Good rated by 393 women | 3.5 Good rated by 873 women |
Rating by Men Employees | 3.0 Average rated by 136 men | 3.6 Good rated by 742 men | 3.6 Good rated by 940 men | 3.5 Good rated by 1.8k men |
Job security | 3.2 Average | 3.3 Average | 3.5 Good | 3.6 Good |
View more
British Airways Salaries
British Airways salaries have received with an average score of 3.0 out of 5 by 230 employees.
Service Advisor
(366 salaries)
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₹2.5 L/yr - ₹6.5 L/yr
Customer Service Executive
(36 salaries)
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₹2.4 L/yr - ₹6.6 L/yr
Senior Service Advisor
(26 salaries)
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₹3.1 L/yr - ₹7.2 L/yr
Team Manager
(21 salaries)
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₹7 L/yr - ₹12.8 L/yr
Shift Supervisor
(21 salaries)
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₹5 L/yr - ₹8.9 L/yr
Chat Support Executive
(19 salaries)
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₹4.5 L/yr - ₹5.3 L/yr
Customer Service Advisor
(17 salaries)
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₹3.2 L/yr - ₹7.8 L/yr
Customer Service Associate
(15 salaries)
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₹4.1 L/yr - ₹6.4 L/yr
Travel Advisor
(14 salaries)
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₹3 L/yr - ₹6.6 L/yr
Customer Service Clerk
(11 salaries)
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₹2 L/yr - ₹6.4 L/yr
British Airways Interview Questions
British Airways News
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Shoddy Awards: Which? reveals companies behind the biggest consumer letdowns
- Which? reveals the companies behind the biggest consumer letdowns in 2024 Shoddy Awards.
- Companies like Range Rover, Booking.com, British Airways, and Virgin Media are criticized.
- Issues range from unsafe products on online marketplaces to poor service and scams.
- These companies are urged to improve their offerings for customer satisfaction and safety.
TechDigest | 17 Jul, 2025
UK aviation authority says no technical concerns with Boeing planes
- UK's Civil Aviation Authority has stated that there are no technical concerns with Boeing aircraft, unlike other countries like India, South Korea, and Singapore that have issued regulatory orders for inspections.
- Boeing aircraft operators in the mentioned countries have been instructed to inspect fuel switches following a safety bulletin from the US Federal Aviation Administration in 2018.
- The UK CAA clarified that they do not have any technical concerns related to Boeing products and have not mandated any additional actions for UK operators.
- The UK CAA's statement comes in response to media reports about a safety bulletin concerning fuel shutoff valves in Boeing aircraft, with British Airways and Virgin Atlantic among the carriers operating Boeing 787 planes in the UK.
HinduBusinessLine | 15 Jul, 2025
JetBlue adds Apple AirTag luggage tracking
- JetBlue has integrated Apple AirTag luggage tracking into their services.
- Customers can track their luggage using the iOS 18 Share Item Location feature.
- The Find My feature on iPhones allows customers to share AirTag location with JetBlue if luggage goes missing.
- The new JetBlue app provides real-time updates on the status of checked bags.
- The Share Item Location feature was added as part of iOS 18.2 in November 2024.
- JetBlue will accept tracking data from accessories using Find My network features.
- JetBlue joins other airlines in adding Share Item Location for luggage tracking.
- Airlines planning to integrate Share Item Location include Aer Lingus, Air Canada, British Airways, and more.
- United Airlines launched Share Item Location in December 2024.
- To provide tracking data to JetBlue, customers generate a Share Item Location link in the Find My app.
- Customers can share the link with JetBlue through a QR code or by providing it to a crewmember at the Baggage Service Office.
- JetBlue's access to AirTag data ends once customers receive their missing luggage.
Mashable | 24 Jun, 2025
For West Asian airlines it’s still business as usual
- Emirates and flydubai have temporarily suspended all flights to Iran and Iraq until June 30.
- Other destinations are unaffected, with both airlines warning of possible delays and schedule changes due to airspace closures in the region.
- Dubai airport has activated response protocols and increased on-ground support for affected passengers due to regional airspace closures.
- Qatar Airways anticipates making schedule changes to enhance connectivity in Doha as a result of the evolving situation in the region.
- West Asian carriers rerouted Europe and US-bound flights via Egypt due to the closure of Iranian and Iraqi airspace after the recent attacks.
- Tensions escalated after US attacks on nuclear facilities in Iran, leading to flight cancellations by various airlines to Dubai, Doha, and other Middle Eastern destinations.
- American Airlines, Air Canada, British Airways, and Air France-KLM were among the carriers that cancelled flights to the region.
- Dubai, Sharjah, and Abu Dhabi are among the top five busiest international destinations for travelers, serving as crucial transit hubs for global air travelers.
- Despite airspace closures, most flights in the region are operating on schedule, with some services temporarily suspended.
- The Dubai government is providing increased support to ensure passenger well-being amidst the ongoing airspace restrictions.
- Overall, West Asian airlines are navigating the challenges and aiming to maintain operational integrity amid the turbulent situation in the region.
HinduBusinessLine | 23 Jun, 2025
Flight to nowhere for 214 passengers on a British Airways Boeing 787 bound for India
- A British Airways flight to India experienced a suspected technical issue and returned to London.
- The Boeing 787-8 Dreamliner with 214 passengers onboard circled to dump fuel before landing safely at Heathrow Airport.
- The issue was related to an apparent problem with the aircraft's wing flaps noticed by the pilots.
- The aircraft climbed to 15,000 feet and entered holding patterns to prepare for the return.
- Wing flaps provide extra lift during takeoff and landing, and malfunctions can make landing challenging.
- The Dreamliner landed back in London after about an hour in the air.
- British Airways confirmed the return was a precautionary measure, not an emergency landing.
- Returning to the home base for in-flight issues aids in arranging passenger travel.
- The incident occurred shortly after an Air India 787-8 crash in Ahmedabad and a separate technical issue with another Air India Dreamliner.
- Airline crews and passengers disembarked safely and efforts were made to resume their journeys promptly.
Insider | 16 Jun, 2025
The Best Airport Private Lounges for Travelers Seeking Peace and Quiet
- Private Airport Lounges offer a peaceful and relaxing environment for travelers seeking to escape the chaos of regular airport terminals.
- These lounges cater to individuals looking for tranquility and comfort, providing a sanctuary away from crowded public spaces.
- Top airport private lounges like the Centurion Lounge by American Express offer luxurious designs and exclusive services for cardholders.
- The Dubai International Airport Private Lounge provides a luxurious and relaxing pre-flight experience with private amenities and concierge services.
- The Lufthansa First Class Lounge at Frankfurt Airport offers a high-end experience with luxurious amenities and a dedicated chauffeur service.
- The Al Mourjan Business Lounge in Hamad International Airport offers tranquility, dining options, and personalized services for Qatar Airways passengers.
- The British Airways Concorde Room at London Heathrow provides elegance and top-quality dining options exclusively for first-class passengers.
- La Premiere Lounge at Paris Charles de Gaulle Airport is a sophisticated environment exclusively for Air France first-class passengers, offering premium dining and personalized assistance.
- Airport private lounges are ideal for travelers seeking comfort, luxury, and personalized services to enhance their overall travel experience.
- From Airport Concierge Services to high-end amenities, private lounges cater to the needs and preferences of discerning travelers.
TechBullion | 16 Jun, 2025
British Airways Has Banned Crew Members From 1 Activity During Layovers
- British Airways has banned all employees, including pilots and flight attendants, from posting selfies, videos, or personal content on social media during layovers.
- Employees are also instructed to remove any prior content from layover hotel stays on their social media accounts.
- This new policy aims to protect the safety of the crew members, as disclosing hotel locations publicly could pose security risks.
- The airline last updated its social media guidelines two years ago and is now imposing stricter restrictions on social media posts from layover locations.
Mensjournal | 6 Jun, 2025
British Airways says its short-haul business class is booming. Here's why that could be a boost for US budget airlines.
- British Airways' short-haul business class, Club Europe, is experiencing higher sales than expected.
- Club Europe offers a simple premium product where the middle seat is blocked off, similar to most European carriers' business class on narrow-body planes.
- This shift towards premium options is also seen in US budget airlines like Spirit and Southwest offering upgraded services to attract more customers.
- Despite budget airlines not offering as luxurious an experience as legacy airlines, the demand for premium options during the pandemic has been increasing globally.
Insider | 6 Jun, 2025
Flight Attendant Found ‘Naked & Dancing’ During International Flight
- A British Airways flight attendant was reportedly found 'naked and dancing' in a plane's bathroom during a recent international flight.
- The incident occurred on a trip from San Francisco to London aboard British Airways' Airbus A380, with the flight attendant exhibiting erratic behavior suspected to be linked to a drug binge.
- After being discovered in the nude, the flight attendant was dressed in first class pajamas and strapped into a seat for the remainder of the journey.
- Upon landing at Heathrow Airport, the attendant was arrested by the police, leading to his suspension by British Airways pending further investigations.
Mensjournal | 1 Jun, 2025
India-UK FTA: British Airways Plans New India Flights, Eyes Cargo Opportunities
- British Airways plans to expand routes, frequencies, and tap cargo opportunities in India under the India-UK free trade agreement.
- The airline currently operates 56 flights a week from five Indian cities, including Mumbai, Delhi, Chennai, Bengaluru, and Hyderabad.
- From October, British Airways will reintroduce first-class seats on the Mumbai-London Heathrow route, after a five-year gap.
- The airline's Chairman and CEO, Sean Doyle, emphasized the importance of the Indian market and expects rapid growth in travel demand.
- British Airways anticipates increased cargo movement between India and the UK due to the FTA.
- The airline is optimistic about the potential for niche exports and increased cargo transportation under the FTA.
- Doyle expressed concerns over tariff uncertainties and highlighted the benefits of a free trade agreement between the UK and India.
- British Airways has increased its weekly flights from India to 56, surpassing pre-pandemic levels.
- The airline plans to enhance long-haul operations with fleet upgrades, offering more opportunities for markets like India.
- Premium leisure travel has seen growth post-pandemic, and British Airways will reintroduce first-class seats on its Mumbai-London Heathrow route in October.
Bloomberg Quint | 1 Jun, 2025
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British Airways FAQs
When was British Airways founded?
British Airways was founded in 1919. The company has been operating for 106 years primarily in the Aviation sector.
Where is the British Airways headquarters located?
British Airways is headquartered in Harmondsworth, Greater London. It operates in 5 cities such as Gurgaon / Gurugram, Hyderabad / Secunderabad, Chennai. To explore all the office locations, visit British Airways locations.
How many employees does British Airways have in India?
British Airways currently has more than 300+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in British Airways based on the number of reviews submitted on AmbitionBox.
Does British Airways have good work-life balance?
British Airways has a work-life balance rating of 2.9 out of 5 based on 200+ employee reviews on AmbitionBox. 49% employees rated British Airways 3 or below for work-life balance. This rating reflects a negative sentiment among employees for work-life balance. We encourage you to read British Airways work-life balance reviews for more details.
Is British Airways good for career growth?
Career growth at British Airways is rated as poor, with a promotions and appraisal rating of 2.9. 49% employees rated British Airways 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading British Airways promotions / appraisals reviews for more detailed insights.
What are the cons of working in British Airways?
Working at British Airways does have some drawbacks that potential employees should consider. The company is poorly rated for work satisfaction, company culture and work life balance, based on 200+ employee reviews on AmbitionBox.
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