Working at Firstcall Teleservices

Incorporated in 2011, for over 12 years, Firstcall BPO has been connecting customers with the world's most successful companies. It is the global leader in customer experience outsourcing management and the trusted provider of digitally integrated business services.At Firstcall BPO, we combine human touch and high technology to deliver extraordinary customer experiences. While technology creates new and agile ways of working, our interaction experts remain committed to creating unique connections through empathy, adaptive communication skills, and more importantly, a passion to make it happen.Firstcall is a leading provider of customised Business Process Management (BPM) services.Wespecialise in helping clients stay ahead of the curve through transformational solutions in order to reimagine business processes and deliver increased efficiency, deeper insights and superior outcomes. We are trusted brand custodians and long-term partners to 15+ leading brands with presence in India and US.Our 'right shore' delivery model offers solutions covering complete customer lifecycle Management across Ecommerce, Retail, Healthcare, Hospitality, Travel and Tourism, Telecommunications, Media, Banking, Financial Services, Insurance, Education, Yellow Pages, Teleshopping, Pathlabs, NGO's, Radio Taxi Services, Utility Services, Automobile, Real Estatesverticals.