Premium Employer

iQor Global Services

Q: When was iQor Global Services founded?

iQor Global Services was founded in 1998. The company has been operating for 27 years primarily in the BPO sector.

Q: Where is the iQor Global Services headquarters located?

iQor Global Services is headquartered in Saint Petersburg, Florida. It operates in 6 cities such as Noida, Gurgaon / Gurugram, New Delhi, Kolkata, Navi Mumbai. To explore all the office locations, visit iQor Global Services locations.

Q: How many employees does iQor Global Services have in India?

iQor Global Services currently has more than 1,100+ employees in India. Customer Success, Service & Operations department appears to have the highest employee count in iQor Global Services based on the number of reviews submitted on AmbitionBox.

Q: Does iQor Global Services have good work-life balance?

iQor Global Services has a work-life balance rating of 3.4 out of 5 based on 900+ employee reviews on AmbitionBox. 33% employees rated iQor Global Services 3 or below, while 67% employees rated it 4 or above for work-life balance. This rating suggests that while some employees recognize efforts towards work-life balance, there is scope for improvement based on employee feedback. We encourage you to read iQor Global Services work-life balance reviews for more details.

Q: Is iQor Global Services good for career growth?

Career growth at iQor Global Services is rated as poor, with a promotions and appraisal rating of 2.9. 33% employees rated iQor Global Services 3 or below on promotions / appraisal. This rating reflects a negative sentiment among employees for career growth. We recommend reading iQor Global Services promotions / appraisals reviews for more detailed insights.

Q: What are the cons of working in iQor Global Services?

Working at iQor Global Services does have some drawbacks that potential employees should consider. The company is poorly rated for promotions / appraisal, job security and work satisfaction, based on 900+ employee reviews on AmbitionBox.

3.4

based on 933 Reviews

Company Overview

Company Locations

About iQor Global Services

"Delivering an outstanding omnichannel customer experience."

40,000+

Amazing Employees

Florida

Headquarter

1998

Founded

Countries

iQor is a business process outsourcing company that provides customer service, third-party collections, and accounts receivable management. Although its headquarters are located in St. Petersburg, Florida, the company operates about 40 call centers in North America, Europe, and Asia.

iQor Global Services Reviews

Rating 3.4

Overall rating based on 933 reviews on

AmbitionBox

Featured

Senior Agent in sec 63 noida

Customer Success, Service & Operations

5.0

• updated on 22 Oct 2021

Likes:

overall experience excellent ,company excellent ,job security good

Dislikes:

company environments good work life experience excellent

Featured

Bankruptcy Specialist in Noida

Other

5.0

• updated on 27 May 2021

Likes:

Great place to work..

Dislikes:

N/A

Featured

Senior Agent in Noida

Customer Success, Service & Operations

5.0

• updated on 12 May 2021

Likes:

The environment and specially all are very helpful

Dislikes:

Nothing

View all 933 reviews

iQor Global Services Videos

iQor's Employee Experience

iQor Omnichannel Capabilities

iQor Digital Capabilities

iQor Global Services Job Openings

Creative Director

Noida +2

5 - 10 Yrs

Not Disclosed

Hiring For Soft collection International|| Noida || Salary 40k in hand

Noida +2

1 - 5 Yrs

Not Disclosed

Agent

Noida

0 - 5 Yrs

Not Disclosed

Hiring For International Collection || Salary 38 k || Noida

Noida +2

1 - 4 Yrs

Not Disclosed

Agent

Noida

0 - 5 Yrs

Not Disclosed

Storage Support Engineer II

Noida

2 - 5 Yrs

Not Disclosed

View all 50 jobs

iQor Global Services Office Locations

iQor Global Services Salaries

3.3

rated by 933 employees for salaries

Senior Agent

(190 salaries)

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₹2.7 L/yr - ₹5.4 L/yr

Agent

(101 salaries)

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₹2 L/yr - ₹4 L/yr

Charge Back Analyst

(84 salaries)

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₹2.2 L/yr - ₹4.5 L/yr

Senior Associate

(41 salaries)

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₹2.7 L/yr - ₹6 L/yr

Customer Service Executive

(39 salaries)

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₹2.3 L/yr - ₹5 L/yr

Team Lead

(32 salaries)

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₹3.6 L/yr - ₹7.6 L/yr

Collections Executive

(28 salaries)

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₹2.2 L/yr - ₹6 L/yr

Customer Care Executive

(27 salaries)

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₹2.1 L/yr - ₹4.5 L/yr

IT Analyst

(23 salaries)

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₹4.6 L/yr - ₹10 L/yr

Repair Engineer

(22 salaries)

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₹1.5 L/yr - ₹3.8 L/yr

View all salaries

iQor Global Services Interview Questions

An Agent was asked 7mo agoQ. Why do you want to join a BPO?

Read all Agent questions

A Customer Service Executive was asked 2mo agoQ. How do you handle irritated or aggressive customers over chat?

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Get interview-ready with top interview questions

A Repair Technician was asked Q. Solder wire ratio and temperature of iron,basic tools used in rewo...read more

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A Senior Associate was asked 4mo agoQ. What is CSAT?

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A Senior Agent was asked 1mo agoQ. How can one effectively manage interactions with critical customer...read more

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Our Vision

iQor is purpose built to create smiles. We engineered our CX private cloud technology platform to support diverse business needs on-demand through the promise of a people first culture and innovative technology. We offer real people, performance excellence, and amazing technology that evolves at the speed of happiness.

Our Mission

To empower people with technology, creating happy employees that deliver the world’s most sought-after customer experiences.

iQor Global Services Leadership

Chris Crowley

President & CEO

Martin Lehtio

Chief Operating Officer

Art DiBari

Chief Administrative Officer

John Jacobi

Chief Financial Officer

Fleurette Navarro

Chief People Officer

Diversity, Equity, & Inclusion

We take pride in the diversity of viewpoints and believe that employees who maximize the power of different backgrounds, perspectives, and cultural references are destined to succeed in the global marketplace.

Chris Crowley President and CEO iQor Global Services

Message from the CEO

A solid framework for fostering diversity and inclusion company-wide relies on clear objectives and a strategic vision. Our dedication to DEI serves as the catalyst for our collective success, whether in financial achievements or cultural enrichment.

- Chris Crowley

President and CEO

Blogs

AI Trends Reshaping Customer Experience

Explore expert insights on AI trends transforming CX. Leading CX strategists share their perspectives on the future of personalized, ethical CX.

Master Retail CX All Year Long Through Strategic BPO Outsourcing

In today’s highly competitive retail landscape, providing an exceptional customer experience (CX) is a necessity. The integration of digital and physical shopping experiences has created an omnichannel retail environment that demands seamless and personalized interactions at every touchpoint.

Achieve Operational Excellence in Retail Year-Round Through Outsourced CX

Creating outstanding customer experiences is a necessity for retailers of all sizes—from global giants to boutique brands. The competitive retail and eTail landscape demands exceptional service and a strategy that adapts and thrives throughout the seasons.

Our Culture

Amazing experiences start with an amazing culture. And we believe amazing cultures are born when we know what to expect from each other. Our values drive us and inspire us—they remind us how we want to approach each day and every opportunity, both with our fellow employees and as trusted partners to our customers.