40+ Desktop Support Engineer L1 Interview Questions and Answers

A network is a group of interconnected devices that can communicate and share resources. There are two types of networks: LAN and WAN.

• A LAN (Local Area Network) is a network that covers a small area, such as a home, office, or building.

• A WAN (Wide Area Network) is a network that covers a large geographical area, such as a city, country, or even the world.

• Other types of networks include WLAN (Wireless Local Area Network), MAN (Metropolitan Area Network), and CAN (Campus Area N...read more

OST and PST are file formats used by Microsoft Outlook to store email data.

• OST stands for Offline Storage Table and is used for storing email data when Outlook is in offline mode.

• PST stands for Personal Storage Table and is used for storing email data on a local computer.

• OST files are created automatically when Outlook is configured to use Cached Exchange Mode.

• PST files can be created manually by the user to store email data locally.

• Both OST and PST files can be imported and ...read more

Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.

• Familiarity with USB, HDMI, and Ethernet ports and their functions.

• Knowledge of common hardware components like RAM, CPU, and hard drives.

• Ability to diagnose connectivity issues with peripherals like printers and scanners.

• Experience with installing and configuring hardware devices, such as external drives.

• Understanding of device drivers and their role in hard...read more

Ticket tools are software applications used to manage and track support requests or incidents.

• Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.

• They provide a centralized location for communication and collaboration between support teams and end-users.

• Ticket tools often include features such as automated notifications, reporting, and analytics.

• Examples of popular ticket tools include ServiceNow, Jira Service Desk, and Zendesk.

To install a printer, connect it to the computer and install the necessary drivers.

• Connect the printer to the computer using a USB cable or over the network

• Turn on the printer and make sure it is recognized by the computer

• Download and install the printer drivers from the manufacturer's website or use the installation CD that came with the printer

• Follow the on-screen instructions to complete the installation process

Printer installation is the process of setting up a printer on a computer or network.

• Connect the printer to the computer or network

• Install the printer driver software

• Configure printer settings

• Test the printer to ensure it is working properly

Windows 10 is a newer version of Windows with improved features and security compared to Windows 7.

• Windows 10 has a more modern user interface with a start menu that combines the traditional start menu with live tiles.

• Windows 10 has better security features such as Windows Hello, which allows users to log in using facial recognition or fingerprint scanning.

• Windows 10 has a virtual desktop feature that allows users to create multiple desktops for better organization.

• Windows 10...read more

Cat6 has higher bandwidth and faster data transfer rate than Cat5.

• Cat6 has a higher frequency of 250 MHz compared to Cat5's 100 MHz.

• Cat6 has stricter specifications for crosstalk and system noise.

• Cat6 can support 10 Gigabit Ethernet up to 55 meters, while Cat5 can only support up to 100 Mbps.

• Cat6 cables are thicker and less flexible than Cat5 cables.

• Cat6 cables are more expensive than Cat5 cables.

DHCP is a protocol that assigns IP addresses to devices on a network. ADDS is a service that manages users and computers in a Windows domain.

• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• ADDS stands for Active Directory Domain Services

• It is a service that manages users, computers, and other resources in a Windows domain

• ADDS provides centralized authentication and authorization for network resources

Switch connects devices within a network while router connects networks together.

• Switch operates at layer 2 of OSI model while router operates at layer 3.

• Switch forwards data packets to the intended device based on MAC address.

• Router forwards data packets to the intended network based on IP address.

• Switch is used in LAN while router is used in WAN.

• Example of switch: Cisco Catalyst 2960. Example of router: Cisco ISR 4000.

IPV stands for Internet Protocol Version, which is a set of rules for routing and addressing packets on a network.

• IPV4 is the fourth version of the Internet Protocol, using 32-bit addresses (e.g., 192.168.1.1).

• IPV6 is the sixth version, using 128-bit addresses to accommodate more devices (e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPV4 supports approximately 4.3 billion unique addresses, while IPV6 supports a vastly larger number.

• IPV4 uses a dotted-decimal format, while I...read more