Desktop Support Engineer L2 Interview Questions and Answers for Freshers

Bluescreen errors can be solved by identifying the root cause and taking appropriate actions.

• Check for any recent hardware or software changes

• Run a virus scan and check for malware

• Update drivers and operating system

• Check for overheating or hardware failures

• Restore system to a previous working state

• If all else fails, reinstall the operating system

I will troubleshoot the issue by checking for any running programs or processes that may be causing the hang.

• Check for any running programs or processes that may be causing the hang

• End any unresponsive programs or processes using Task Manager

• Check for any hardware issues such as overheating or faulty RAM

• Perform a virus scan to check for any malware or viruses

• Update drivers and software to ensure they are up to date