Senior Desktop Support Engineer Interview Questions and Answers for Freshers

The latest Windows version is Windows 10. I can install various types of printers and scanners, configure Lotus Notes and Outlook, set up VPNs like Global Protect, Sonic Wall, and FortiClient, troubleshoot mail configurations on mobile devices, work on incident management tools, troubleshoot network port issues, maintain compliance and security software, upgrade systems, resolve hardware failures, and collaborate with vendor teams.

• Latest Windows version is Windows 10

• Can insta...read more

Manage SLA and client requirements by setting clear expectations, prioritizing tasks, and communicating effectively with users.

• Establish clear SLAs with clients to define response times and resolution expectations.

• Prioritize tasks based on urgency and impact on business operations.

• Communicate regularly with users to provide updates on progress and manage expectations.

• Provide training and resources to help users understand SLA requirements and how to best utilize support servi...read more

VIP users should receive priority support to ensure minimal downtime and maximum satisfaction.

• Establish a dedicated support line or email for VIP users to contact for immediate assistance

• Assign a specific team member or group to handle VIP user requests

• Implement a service level agreement (SLA) with guaranteed response times for VIP users

• Regularly communicate with VIP users to ensure their needs are being met and address any concerns promptly

Good service to clients can be provided by being responsive, knowledgeable, and proactive.

• Respond promptly to client inquiries and issues

• Demonstrate expertise and knowledge in resolving technical problems

• Anticipate client needs and provide solutions before they are requested

VPN and certificate configuration ensures secure remote access and authentication for users connecting to a network.

• VPN (Virtual Private Network) creates a secure tunnel for data transmission over the internet.

• Certificates are used for authentication, ensuring that only authorized users can access the VPN.

• Example: A company uses an SSL VPN with client certificates to allow employees to securely access internal resources.

• Configuration involves setting up a VPN server, generati...read more

A domain controller is a server that manages network security and user access in a Windows domain environment.

• Authenticates user logins and manages permissions.

• Stores user account information in Active Directory.

• Facilitates centralized management of resources like printers and file shares.

• Example: In a corporate environment, the domain controller ensures that only authorized users can access sensitive data.