Senior Technical Support Executive

Senior Technical Support Executive Interview Questions and Answers

Updated 1 Jul 2025

2d ago

Q. Would you be able to handle 3 chats simultaneously?

Ans.

Yes, I am experienced in handling multiple chats simultaneously to provide efficient support.

I have experience in multitasking and prioritizing tasks effectively.
I am skilled in managing time efficiently to ensure all chats are addressed in a timely manner.
I can quickly switch between chats while maintaining a high level of customer service.
Example: I have successfully handled 4 chats simultaneously in my previous role as a Technical Support Specialist.

6d ago

Ans.

PS and PCL6 are printer languages used to communicate between the computer and the printer.

PS stands for PostScript, developed by Adobe, commonly used for printing graphics and images.
PCL6 stands for Printer Command Language 6, developed by HP, commonly used for text and graphics.
PS is more commonly used in Mac environments, while PCL6 is more common in Windows environments.

Senior Technical Support Executive Interview Questions and Answers for Freshers

3d ago

Ans.

Data syncing process involves ensuring that data is consistent across multiple systems or devices.

Data syncing is the process of updating data between two or more locations to ensure consistency.
It involves comparing data sets and making necessary changes to synchronize them.
Examples of data syncing include syncing contacts between a phone and a computer, or syncing files between cloud storage and a local device.

1d ago

Ans.

There are two types of IP addresses: IPv4 and IPv6.

IPv4 addresses are 32-bit numbers written in decimal format, e.g., 192.168.0.1
IPv6 addresses are 128-bit numbers written in hexadecimal format, e.g., 2001:0db8:85a3:0000:0000:8a2e:0370:7334

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5d ago

Ans.

Active Directory is a directory service developed by Microsoft for Windows domain networks.

Centralized database for managing network resources
Stores information about users, computers, and other network objects
Allows administrators to assign policies, deploy software, and apply updates
Supports single sign-on for users to access multiple resources with one set of credentials

3d ago

Ans.

In my previous role, I was a Technical Support Specialist, focusing on troubleshooting and resolving customer issues efficiently.

Provided technical support for software applications, resolving over 90% of issues on the first call.
Collaborated with cross-functional teams to improve product features based on customer feedback.
Trained new team members on support protocols and best practices, enhancing team performance.
Utilized ticketing systems to track and manage customer inqui...read more