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Bird Worldwide Flight Services

3.3

based on 277 Reviews

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Bird Worldwide Flight Services Customer Service Agent Reviews

Updated 17 Mar, 2025

Category Ratings

3.2

Skill Development

2.6

Job Security

2.5

Company Culture

2.2

Work Satisfaction

1.9

Salary

1.9

Work-Life Balance

1.5

Promotions

What employees say about Bird Worldwide Flight Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

90% employees reported

Flexible timing

47% employees reported

No travel

100% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

10 reviews

2.0

Rated by Men

9 reviews

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Top Mentions in Bird Worldwide Flight Services Customer Service Agent Reviews

19 reviews found

Sort By: Popular

Customer Service Agent in New Delhi

Full Time

Back Office Department

4.0

updated on 11 Sep 2023

Likes

Working with Bird worldwide flight services is good to know so much about flights and airport if someone start career with same airlines so he/ she can learn so many things over all its good company

Dislikes

Late promotion, appraisals not enough salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

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Customer Service Agent in New Delhi

Lost baggage department Department

2.0

updated on 20 Apr 2022

Likes

Teammates are supportive..

Dislikes

There is a lot of politics and the management doesn’t address our issues. Salary is not as per performance basis even career growth is slow.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job.

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Agent in Gurgaon / Gurugram

Front Office & Guest Services Department

4.0

updated on 10 Apr 2022

Likes

They will.give you responsibility but they won't promote you and increase your salary but they will say that you will be leading this work or position without the official promotion and increased salary.

Dislikes

They force you to work for such long hours even after the 9.5 hrs shift they force you to stay in office and do others work as well.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in Delhi

Pax Department

3.0

updated on 22 Apr 2021

Likes

It just depends on which team/Airlines you will be selected for..And bird works for any good airlines. I worked in Cathay team .

Dislikes

I just don't dislike anything..i just want some improvements .. Like fast promotions and increments on the basis of performance.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Non Voice Department

1.0

updated on 23 Jun 2022

Likes

There is nothing about liking about BWFS

Dislikes

There are number of things. BWFS obly knows how to eat money of their employees. Working at such big int airport there is no safety of a girl. In the name of norms they just know how to play well

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Operations Department

4.0

updated on 20 Jun 2020

Likes

The company is good no doubt but the senior staff are not good they are play political all the time.

Dislikes

The work pressure is very high. Sometime, I have to work 14-18 hours straight in a day and career growth is very slow.

Work Details

It's very hard and tough job we have to run all the time. But it's make easy when we do with our teammates. My all team members are but some seniors are not good, because when we need for help they don't help us.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Agent in New Delhi

Pax Department

3.0

updated on 01 Oct 2019

Likes

Nothing is appreciable. Worst experience.

Dislikes

Duty hours are regularly got increased, didnt get Overtime pay up to the mark as its to low, didnt respect individual effort at all. Always short on staff even in dedicated airline. Appraisal are not there at right time at all. They Never increase salary as well as ur designation. All seniors didn't take staff problems seriously. Even for the resignation they didn't consider at once. They just call u again and again for the same. Even they didn't approve the annual leaves as its the right of employees. Even they didn't transfer u in other airlines if u r not comfortable. Also u will never get appraised by single person. Staff over there always play politics from junior to senior they just take their respective positions as a granted. What ever the Seniors feel they do according to their convenience. There is much more to say but i Don't think that this much will also gonna improve. I will never suggest to join this company to anyone....Read More

Work Details

In customer services

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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HQ - New Delhi, India

Aviation

1k-5k Employees (India)

People also ask about Bird Worldwide Flight Services's Customer Service Agents

Is Bird Worldwide Flight Services a good place to work for Customer Service Agents?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.4 out of 5 from over 19 employee reviews, it's clear that most customer service agents have a below average experience working at Bird Worldwide Flight Services. Skill development holds the highest rating at 3.2, while career growth is rated the lowest amongst all factors at 1.5. Read reviews about career growth on AmbitionBox.

Does Bird Worldwide Flight Services pay their Customer Service Agents well?

According to AmbitionBox reviews, Bird Worldwide Flight Services customer service agents rate their salary and benefits at 1.9 out of 5, based on 19 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Bird Worldwide Flight Services's customer service agents salaries here .

How is the work culture at Bird Worldwide Flight Services for Customer Service Agents?

Work culture at Bird Worldwide Flight Services for customer service agents is rated 2.5 out of 5 by 19 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction.

How is the job security at Bird Worldwide Flight Services for Customer Service Agents?

Based on 19 reviews on AmbitionBox, Bird Worldwide Flight Services's customer service agents rate job security at 2.6 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Bird Worldwide Flight Services.

Bird Worldwide Flight Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Bird Worldwide Flight Services reviews submitted by Bird Worldwide Flight Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Bird Worldwide Flight Services is the right company...