How do you handle difficult or irate customers?

AnswerBot
1mo

I approach difficult customers with empathy, active listening, and a focus on finding solutions to their concerns.

  • Listen actively to understand the customer's issue without interrupting.

  • Empathize with...read more

mettu Harini
1mo
With peace and try to come down customer
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Amazon Customer Service Executive interview questions & answers

A Customer Service Executive was asked 1mo agoQ. How do you handle difficult or irate customers?
A Customer Service Executive was asked 1mo agoQ. Can you describe a time you turned an unhappy customer into a satisfied one?
A Customer Service Executive was asked 2mo agoQ. What is the duration of the notice period?

Popular interview questions of Customer Service Executive

A Customer Service Executive was asked 1mo agoQ1. How do you handle difficult or irate customers?
A Customer Service Executive was asked 1mo agoQ2. Can you describe a time you turned an unhappy customer into a satisfied one?
A Customer Service Executive was asked 2mo agoQ3. What is the duration of the notice period?

Top HR questions asked in Amazon Customer Service Executive

A Customer Service Executive was asked 3mo agoQ1. Can you provide a personal introduction?
A Customer Service Executive was asked 7mo agoQ2. Describe the best moment of your life in a few sentences.
A Customer Service Executive was asked 8mo agoQ3. What is your favorite game?
Amazon Customer Service Executive Interview Questions
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