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I appeared for an interview before Nov 2022.
I have managed teams ranging from 5 to 20 members in my previous roles.
Managed a team of 5 members in my first role as a Team Lead
Led a team of 10 members in my second role as a Service Manager
Currently managing a team of 20 members in my current role
Have experience in handling teams of various sizes and adapting management style accordingly
Experience in SaaS industry is essential for the role of Service Manager.
Previous experience working in SaaS industry is preferred
Understanding of SaaS business model and customer needs
Knowledge of SaaS tools and technologies
Ability to drive customer success and retention in SaaS environment
Top trending discussions
By tracking user logins, feature usage, feedback, and conducting regular surveys.
Monitor user logins to gauge initial adoption rate
Track feature usage to see which functionalities are being utilized
Collect feedback from users to understand their experience and identify areas for improvement
Conduct regular surveys to gather insights on user satisfaction and identify any barriers to adoption
Include key objectives, target accounts, strategies, action plans, timelines, and key stakeholders in the account plan.
Key objectives for the account
Identification of target accounts
Strategies to achieve objectives
Action plans with specific tasks and responsibilities
Timelines for implementation
Key stakeholders involved in the account
I applied via Walk-in and was interviewed before Jan 2021. There were 4 interview rounds.
I applied via Referral and was interviewed in Aug 2020. There were 4 interview rounds.
I applied via Referral and was interviewed in Jul 2020. There were 3 interview rounds.
I appeared for an interview in Jan 2021.
I applied via Referral and was interviewed before Apr 2021. There were 2 interview rounds.
A company designed the test basically to understand the nature of the interviewee. Simple test.
I appeared for an interview before Jan 2021.
based on 1 interview experience
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based on 1 review
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Ascent HR Technologies Private Limited
Vyapar
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