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Exponentia.ai Customer Success Manager Interview Questions and Answers

Updated 29 Feb 2024

Exponentia.ai Customer Success Manager Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Campus Placement and was interviewed in Aug 2023. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. How your data migration experience will be helpful in bringing revenue for the company
  • Ans. 

    My data migration experience will help in bringing revenue by ensuring smooth transitions, minimizing downtime, and maximizing data accuracy.

    • Ensuring seamless transition of customer data to our platform, reducing customer churn and increasing retention rates

    • Minimizing downtime during data migration, leading to increased customer satisfaction and loyalty

    • Maximizing data accuracy during migration, improving overall custom...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - it was a technical round. the interview was challenging enough to make the recruiter understand how deeply we know about the skills they seek.

Skills evaluated in this interview

Top trending discussions

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Interview Tips & Stories
1w
toobluntforu
·
works at
Cvent
Can speak English, can’t deliver in interviews
I feel like I can't speak fluently during interviews. I do know english well and use it daily to communicate, but the moment I'm in an interview, I just get stuck. since it's not my first language, I struggle to express what I actually feel. I know the answer in my head, but I just can’t deliver it properly at that moment. Please guide me
Got a question about Exponentia.ai?
Ask anonymously on communities.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
2-4 weeks
Result
Not Selected

I applied via Referral and was interviewed in Jul 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Told me to ask questions to the interviewer
Round 3 - Aptitude Test 

Logical and Quants Questions. 16 questions for 30 mins

Round 4 - One-on-one 

(1 Question)

  • Q1. Customer success related questions. according to the JD

Customer Success Manager Interview Questions Asked at Other Companies

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Q4. How do you resolve conflicts with customers?
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Q5. If you were given the choice to hire your reporting manager, how ... read more
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Personal discussion
  • Q2. Perosnal question and background check
Round 3 - HR 

(1 Question)

  • Q1. Personal and background check with senior HR
Round 4 - Technical 

(1 Question)

  • Q1. Related to MEP things
Round 5 - Aptitude Test 

8th grade aptitude questions

Round 6 - Technical 

(1 Question)

  • Q1. Again a technical round after wait for 2 hours
Round 7 - One-on-one 

(1 Question)

  • Q1. With company founder

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic HR policies. After 7 rounds they were asking to come in office to check how a person write a mail to check whether a person is capable of writing a mail or not. I went for 6 hours there but instead of wasting those 6 hours in wait nothing much happened. They want you to prepare BOQ without any technical specification in a perfect manner and only on the basis of some pictures.
They will keep you waiting for long hours and will harras you with pathetic questions. I mean who take aptitude of 8th grade standard for a MEP Manager. There should be technical questions and process related questions but instead of this they ask stupid things.
Never go for interview , it's a scam.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
2-4 weeks
Result
-

I applied via Indeed and was interviewed in Aug 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Normal about cctv and jammer
  • Q2. About category of cctv

Interview Preparation Tips

Interview preparation tips for other job seekers - Never give payment to vendors
If ur goel then u r good for this company other wise dont join
Honey goel is a wholesole bull shit guy
Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
No response

I applied via Approached by Company and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Main pillars of Project management
  • Ans. 

    Main pillars of Project management include scope, time, cost, quality, communication, risk, and procurement.

    • Scope management involves defining and controlling what is included in the project.

    • Time management focuses on creating and maintaining a project schedule.

    • Cost management involves budgeting and controlling project costs.

    • Quality management ensures that the project meets the required standards.

    • Communication manageme...

  • Answered by AI
  • Q2. Project Management Scenario based questions you can clear if you have hands-on experience
Round 2 - One-on-one 

(1 Question)

  • Q1. Project Management+Technical discussion
Round 3 - HR 

(1 Question)

  • Q1. Informal HR discussion salary expectations,asked to submit documents for verification
Round 4 - One-on-one 

(2 Questions)

  • Q1. Project Management experience and challenges faced for a project
  • Ans. 

    I have 5 years of project management experience, including leading a team to successfully complete a software development project.

    • Managed cross-functional teams to ensure project milestones were met

    • Identified and resolved conflicts within the team to maintain productivity

    • Implemented Agile methodologies to improve project efficiency

    • Communicated project updates to stakeholders regularly

    • Managed project budget and resource...

  • Answered by AI
  • Q2. More technical describe ado.net,boxing unboxing

Interview Preparation Tips

Interview preparation tips for other job seekers - 2 Rounds before final selection wehre HR had asked to sumbit documents.The panel was very good and were eager to know and discuss.After that no offer was released for months.I believe the recruitment team are like external consultants.After few months had this final round one Program manager and some sales lead both from Banglore office.Program Manager was better but other guy was very rude.They asked me to elaborate about project experience and challenges on elaborating they told me to explain about some other projects.Then they came to technical what was ado.net connected and disconnected architecture.I told them high level concept and told that we were using orms for our project.But the other guy wanted to know object and syntax level.
They asked me reason to change.I told them there was lot of rework and no work life balance.However they justified the rework saying that it is part of any process and also seemed to have traditional mindset didnt bother much about work life balance.

Dont want to be a part of company with these kind of higher management.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Company Website and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Technical 

(2 Questions)

  • Q1. Documentations required in a SDLC project management
  • Ans. 

    Documentation required in SDLC project management includes project charter, requirements document, design document, test plan, and user manual.

    • Project charter: outlines project objectives, scope, and stakeholders.

    • Requirements document: details functional and non-functional requirements.

    • Design document: describes the architecture and design of the system.

    • Test plan: outlines the testing approach, test cases, and criteria...

  • Answered by AI
  • Q2. How do you handle change in user requirements and project requirements
  • Ans. 

    I handle change in user and project requirements by actively communicating with stakeholders, prioritizing tasks, and adapting project plans accordingly.

    • Regular communication with stakeholders to understand their needs and expectations

    • Prioritizing requirements based on impact and feasibility

    • Adapting project plans and timelines as needed

    • Implementing change control processes to track and manage changes effectively

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Challenge you faced and how you overcame it
  • Ans. 

    I faced a challenge of team miscommunication and resolved it through regular team meetings and clear communication channels.

    • Identified the root cause of miscommunication within the team

    • Implemented regular team meetings to discuss project progress and address any issues

    • Established clear communication channels for team members to share updates and concerns

    • Encouraged open communication and feedback among team members

    • Monit...

  • Answered by AI
  • Q2. How do you manage teams morality
  • Ans. 

    I manage team morale by fostering open communication, recognizing achievements, providing support, and promoting a positive work environment.

    • Encourage open communication to address any issues or concerns

    • Recognize and reward team achievements to boost morale

    • Provide support and resources to help team members succeed

    • Promote a positive work environment through team-building activities and a supportive culture

  • Answered by AI

Skills evaluated in this interview

I applied via LinkedIn and was interviewed in Aug 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. A program was given and asked to identify the number of stages.
  • Ans. 

    Identify the number of stages in a given program, focusing on its structure and flow.

    • Stages represent distinct phases in a program's execution.

    • Common stages include initialization, processing, and finalization.

    • Example: In a data pipeline, stages might be data extraction, transformation, and loading (ETL).

    • Each stage may have specific tasks and dependencies.

  • Answered by AI
  • Q2. In a word count spark program which command will run on driver and which will run on executor
  • Q3. SQL questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Go through the spark architecture and sql

Skills evaluated in this interview

Are these interview questions helpful?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before May 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Basics codes, filtration round

Round 2 - Technical 

(1 Question)

  • Q1. Explain Sorting algorithms
  • Ans. 

    Sorting algorithms are methods used to arrange elements in a specific order.

    • Sorting algorithms are used to rearrange elements in a specific order, such as numerical or alphabetical.

    • Common sorting algorithms include Bubble Sort, Selection Sort, Insertion Sort, Merge Sort, Quick Sort, and Heap Sort.

    • Each sorting algorithm has its own time complexity and efficiency based on the size of the input data.

    • Sorting algorithms can...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Tell me something about yourself

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-

I applied via Campus Placement and was interviewed before Jan 2023. There were 5 interview rounds.

Round 1 - Coding Test 

Sql,python and java question

Round 2 - Aptitude Test 

Quant,LRDI question, Data interpration

Round 3 - Technical 

(1 Question)

  • Q1. Resume based technical questions
Round 4 - Business round 

(1 Question)

  • Q1. Based in business acumen
Round 5 - HR 

(1 Question)

  • Q1. Personality based
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Feb 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

MCQ SQL round coding easy questions

Round 3 - Technical 

(1 Question)

  • Q1. Resume based questions mostly on SQL, Python, Cloud basic to medium level
Round 4 - Technical 

(1 Question)

  • Q1. It was both mangerial and technical round similar to round 1 but more deep

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare your resume well because questions are mostly from resume

Exponentia.ai Interview FAQs

How many rounds are there in Exponentia.ai Customer Success Manager interview?
Exponentia.ai interview process usually has 1 rounds. The most common rounds in the Exponentia.ai interview process are Technical.
How to prepare for Exponentia.ai Customer Success Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Exponentia.ai. The most common topics and skills that interviewers at Exponentia.ai expect are Client Relationship Management, Project Management, Analytical Chemistry, Cloud Computing and Data Analytics.

Tell us how to improve this page.

Overall Interview Experience Rating

5/5

based on 1 interview experience

Difficulty level

Moderate 100%
View more

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Exponentia.ai Customer Success Manager Salary
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₹8 L/yr - ₹19 L/yr
7% more than the average Customer Success Manager Salary in India
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