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Fresher Than Fresh Customer Service & Operations Analyst Interview Questions and Answers
Fresher Than Fresh Customer Service & Operations Analyst Interview Experiences
1 interview found
Anonymous
I appeared for an interview in May 2025, where I was asked the following questions.
- Q1. What motivates you to seek employment at Accenture?
- Ans.
I'm motivated by Accenture's commitment to innovation, diverse opportunities, and its impact on global business solutions.
Accenture's focus on innovation aligns with my passion for leveraging technology to improve customer experiences.
The opportunity to work with diverse clients across industries excites me, as it allows for continuous learning and growth.
Accenture's strong emphasis on sustainability and corporate resp...
- Q2. How do you manage pressure in high-stress situations?
- Ans.
I stay calm, prioritize tasks, and communicate effectively to manage pressure in high-stress situations.
Stay calm: I take deep breaths and focus on the task at hand to maintain clarity.
Prioritize tasks: I assess the situation and identify the most urgent issues to address first, like resolving customer complaints.
Effective communication: I keep my team informed about progress and challenges, ensuring everyone is aligne...
- Q3. How do you ensure accuracy in your work?
- Ans.
I ensure accuracy through meticulous attention to detail, systematic checks, and continuous improvement practices.
Double-checking data entries: For instance, I verify customer information against source documents before finalizing.
Utilizing checklists: I create checklists for repetitive tasks to ensure no steps are missed, such as during order processing.
Implementing feedback loops: I regularly seek feedback from colle...
- Q4. What makes you a suitable candidate for this position?
- Ans.
I possess strong analytical skills, customer-centric mindset, and relevant experience to excel as a Customer Service & Operations Analyst.
Proven experience in customer service roles, where I consistently achieved high satisfaction ratings, such as a 95% customer satisfaction score.
Strong analytical skills demonstrated through data analysis projects that improved operational efficiency by 20%.
Excellent communication...
- Q5. Where do you envision yourself in the next 3 to 5 years?
- Ans.
In 3 to 5 years, I see myself advancing in customer service operations, leading projects and enhancing team performance.
I aim to take on a leadership role, managing a team to improve customer satisfaction metrics.
I plan to develop expertise in data analysis to drive operational efficiency, similar to how I improved response times in my previous role.
I envision collaborating with cross-functional teams to implement inno...
- Q6. How would you handle a difficult customer?
- Ans.
I would listen actively, empathize, and provide solutions while maintaining a calm and professional demeanor.
Listen actively to understand the customer's concerns without interrupting.
Empathize with their situation by acknowledging their feelings, e.g., 'I understand how frustrating this must be for you.'
Ask clarifying questions to get to the root of the issue, such as 'Can you tell me more about what happened?'
Offer a...
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I applied via Indeed and was interviewed in Nov 2021. There were 3 interview rounds.
Interview Preparation Tips
I applied via Referral and was interviewed in Dec 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Kafka , heap stack
- Q2. Mvc endpoint creation
- Ans.
Creating MVC endpoints in Java involves defining controllers, models, and views for handling requests and responses.
Define a Controller class annotated with @Controller to handle web requests.
Use @RequestMapping to map HTTP requests to specific handler methods.
Create Model classes to represent data and use @ModelAttribute to bind data to the model.
Return views using ModelAndView or simply return a String representing t...
(2 Questions)
- Q1. Dsa on string please
- Q2. Heap
Interview Preparation Tips
2. technical discussion -> 1 dsa question, related to project, heap/stack memory, design pattern
Selected
I applied via Job Portal and was interviewed before Apr 2023. There were 2 interview rounds.
(3 Questions)
- Q1. It was nice company
- Q2. Spring boot experience
- Ans.
Experienced in Spring Boot for building microservices and RESTful APIs with a focus on scalability and maintainability.
Proficient in creating RESTful services using Spring Boot's @RestController annotation.
Utilized Spring Data JPA for database interactions, simplifying CRUD operations.
Implemented security features using Spring Security for authentication and authorization.
Configured application properties for different...
- Q3. Spring boot experience
Core Java my SQL spring boot
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed before Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Why we provide this job to you
- Ans. We want to work with this company for knowledge or experience
(1 Question)
- Q1. Why did you left your last job
(1 Question)
- Q1. Tell me about your self
(1 Question)
- Q1. Tell me about your self
About hr and management
Interview Preparation Tips
Fresher Than Fresh HR Interview Questions
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Previous Experience
- Q2. Full Cycle of Recruitment
- Ans.
Full cycle of recruitment involves sourcing, screening, interviewing, selecting, and onboarding candidates.
Sourcing candidates through job boards, social media, referrals, etc.
Screening resumes and applications to shortlist potential candidates.
Conducting interviews to assess skills, experience, and cultural fit.
Selecting the best candidate and making a job offer.
Onboarding the new hire to ensure a smooth transition in...
(2 Questions)
- Q1. Tell About yourself
- Q2. Tell About company
Interview Preparation Tips
I applied via Job Portal and was interviewed in Dec 2024. There was 1 interview round.
Online java assessment test - java, java 8, spring boot, microservices
I applied via Referral and was interviewed in Feb 2022. There were 4 interview rounds.
(1 Question)
- Q1. Technical interview specific fild for examples it telecom electrical etc
(1 Question)
- Q1. General Aptitude test
(1 Question)
- Q1. Salary discussion offer latter Documentation process
Interview Preparation Tips
Tejaswini Bgm
(1 Question)
- Q1. About Skills, education background,
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