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International Game Technology Desktop Support Engineer L1 Interview Questions and Answers
International Game Technology Desktop Support Engineer L1 Interview Experiences
1 interview found
Anonymous
I applied via Naukri.com
Interview Questionnaire
4 Questions
- Q1. Deep knowledge hardaware or port devices
- Ans.
Understanding hardware and port devices is crucial for troubleshooting and supporting desktop environments effectively.
Familiarity with USB, HDMI, and Ethernet ports and their functions.
Knowledge of common hardware components like RAM, CPU, and hard drives.
Ability to diagnose connectivity issues with peripherals like printers and scanners.
Experience with installing and configuring hardware devices, such as external dri...
- Q2. Server question
- Q3. Ticket tools
- Q4. How Ticket tools working
- Ans.
Ticket tools are software applications used to manage and track support requests or incidents.
Ticket tools allow users to create, assign, and prioritize tickets based on urgency and impact.
They provide a centralized location for communication and collaboration between support teams and end-users.
Ticket tools often include features such as automated notifications, reporting, and analytics.
Examples of popular ticket tool...
Interview Preparation Tips
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Selected
I appeared for an interview before Feb 2024.
Knowledge of technical aspects related to games.
(3 Questions)
- Q1. How do you handle customer support in a CX (Customer Experience) role?
- Ans.
I handle customer support in a CX role by actively listening to customers, empathizing with their concerns, and providing timely and effective solutions.
Actively listen to customers to understand their concerns and needs
Empathize with customers to show understanding and build rapport
Provide timely and effective solutions to resolve customer issues
Follow up with customers to ensure their satisfaction and address any fur...
- Q2. Game issues gamers face during gameplay, i.e. Fps, lag, network related questions.
- Ans.
Gamers often face issues like low FPS, lag, and network connectivity problems during gameplay.
Low FPS can be caused by outdated hardware or software, high graphics settings, or background processes.
Lag can be due to poor internet connection, server issues, or high ping.
Network connectivity problems can be resolved by checking router settings, using wired connection, or contacting ISP for assistance.
- Q3. Practical questions like how you can handle a customer who faced this issue relatedto game for example network related. Then how can you help him.
(2 Questions)
- Q1. Salary discussion
- Q2. Discussion related to Shift timings, increment etc.
Interview Preparation Tips
I applied via Walk-in and was interviewed before Mar 2021. There were 2 interview rounds.
Link list program, few objective based on cpp
(2 Questions)
- Q1. Good Core knowledge cpp
- Q2. Pointer, static , constant used in multiple scenario. Oops, STL
Interview Preparation Tips
I applied via Company Website and was interviewed in Dec 2019. There were 4 interview rounds.
Interview Questionnaire
3 Questions
- Q1. Questions were mostly asked on SQL, Python libraries, Machine learning and Excel, puzzles to solve before interview there was test case study to solve.
- Q2. What is row number, rank, dense rank? explain partition by, indexing joins, query optimization techniques
- Ans.
Explanation of row number, rank, dense rank, partition by, indexing joins, and query optimization techniques.
Row number is a function that assigns a unique number to each row in a result set.
Rank is a function that assigns a rank to each row based on the values in a specified column.
Dense rank is a function that assigns a rank to each row based on the values in a specified column, but with no gaps in the ranking.
Partit...
- Q3. Real-time examples on data analytics with examples
- Ans.
Real-time examples of data analytics
Predictive maintenance in manufacturing
Real-time fraud detection in banking
Personalized recommendations in e-commerce
Real-time traffic analysis for smart cities
Real-time health monitoring in medical devices
Skills evaluated in this interview
I applied via Company Website and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Data Structures, Design, Strings, Bit
Interview Preparation Tips
VIKAS TIWARI
Interview Questionnaire
2 Questions
- Q1. Palindrome
- Q2. Study basic coding
International Game Technology HR Interview Questions
Interview Questionnaire
1 Question
- Q1. Basic questions on react js, also question related to data structure and sorting algorithm
I applied via Campus Placement and was interviewed before Oct 2021. There were 2 interview rounds.
(3 Questions)
- Q1. DS Algo, Backend and DB
- Q2. Stack(DS) question and DB based questions
- Q3. Scaling (Horizontal, Vertical) with use cases
- Ans.
Scaling refers to increasing capacity of a system. Horizontal scaling adds more machines, while vertical scaling adds more resources to a machine.
Horizontal scaling involves adding more machines to a system to increase capacity
Vertical scaling involves adding more resources to a machine to increase capacity
Use cases for horizontal scaling include handling increased traffic or adding redundancy
Use cases for vertical sca...
Interview Preparation Tips
- Backend
- Data Structures
- Database
I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Polymorphism and a function to randomize a pack of cards
- Ans.
Polymorphism can be used to create a Card class with different types of cards. A function can then use polymorphism to randomize the pack.
Create a Card class with different types of cards as subclasses
Implement a function that creates a pack of cards using polymorphism to add different types of cards
Use a random number generator to shuffle the pack
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Question related to experience and basic questions on manual testing like what is the difference between sanity and smoke, test case strategy and planning and scenario. STLC Phases and Bug cycle
Interview Preparation Tips
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