Spicejet Customer Service Agent Interview Questions and Answers

Q1. What's your carrier plan
Ans. My plan is work at airport customer service agent
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Q2. What about your family
Ans. 
I come from a close-knit family that values communication and support, with each member contributing uniquely to our dynamic.
• My parents have been married for over 30 years, setting a strong example of commitment and teamwork.

• I have two siblings; my older sister is a teacher who inspires me with her dedication to education.

• My younger brother is a budding artist, and his creativity often brings joy and laughter to our fa...read more
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In gd they will give you one word on that you have to speak for a minute.

Q1. Introduction and general questions regarding the product.
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Q1. How to deal with refund case which is pending long
Ans. 
Addressing long-pending refunds requires empathy, clear communication, and proactive follow-up to ensure customer satisfaction.
• Acknowledge the delay: Start by apologizing for the inconvenience caused by the pending refund.

• Gather information: Ask the customer for their order details to locate the refund request quickly.

• Provide updates: Keep the customer informed about the status of their refund, even if there are no new...read more
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Q2. How you deal with compensation case
Ans. 
I approach compensation cases with empathy, clear communication, and a focus on resolution to ensure customer satisfaction.
• Listen actively to the customer's concerns to understand their perspective.

• Assess the situation by gathering all relevant information and documentation.

• Communicate clearly about the compensation process and what the customer can expect.

• Offer appropriate compensation options, such as refunds or disc...read more
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Q1. Tell me something about your work profile ?
Ans. 
I have worked as a Customer Service Agent for the past 5 years, assisting customers with their inquiries and resolving issues.
• Provided excellent customer service by addressing customer inquiries and concerns

• Resolved customer complaints and issues in a timely and satisfactory manner

• Assisted customers with product information, troubleshooting, and order processing

• Maintained accurate records of customer interactions and t...read more
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Q1. Do you know about Job description ?
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Q1. Why should we hire you
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Q1. Self Introduction , education, experience and hobby
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Q2. Experience Questions
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Any single topic given by interviewer which we have to share

Q1. Self introduction and personal experience
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