Aara Tech - L2 Applications Support Engineer - Core/Card Banking System (4-8 yrs)

Job Responsibilities :

- Provide application support to various business users.

- Attend to business queries and business requests promptly.

- Follow through the business requests to a proper closure

- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool

- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented

- Ensure all incidents and problems are proactively managed

- Prioritizing numerous issues of varying severity and escalate issues as appropriate to necessary teams and management

- Collaborate with the development team in identifying resolutions and transitioning of releases into production environment

- Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails

- Participate in DR/BCM activities or infrastructure related upgrade

- Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead

- Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements :

- Familiar with OS/400 system

- Familiar with RPG, COBOL language

- Have experience with Sliverlake banking system is plus point

- Strong communications skills

- Excellent spoken and written English communication skills

- Willing to work on Shifts