Senior Application Support Engineer

About ACA:
ACA was founded in 2002 by four former SEC regulators and one former state regulator
The founders saw a need for investment advisers to receive expert guidance on existing and new regulations
Over the years, ACA has grown both organically and by acquisition to expand our GRC business and technology solutions
Our services now include GIPS standards verification, cybersecurity and technology risk, regulatory technology, ESG advisory, AML and financial crimes, financial and regulatory reporting, and Mirabella for establishing EU operations

Job Summary:
The role is highly skilled and detail-oriented Level 3 Support Analyst with a strong foundation in financial concepts, including transactions, holdings, and securities
This role is integral to the daily operations of our technology support team, with a specific focus on the personal trading components of ACA Technology platforms
This includes identifying issues, troubleshooting, offering guidance on corrective measures, and managing system configurations
This would include maintaining data integrity and providing support to clients
The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to troubleshoot and resolve data-related issues within MS-SQL efficiently

Job Duties
Perform in-depth analysis, troubleshooting, and diagnosis of incidents related to clients' trades, holdings, and securities

Fully manage support cases by logging, monitoring, updating, prioritizing, and resolving calls, emails, and indirect inquiries promptly

Troubleshoot complex issues, identify root causes, and implement effective solutions

Execute fixes, code enhancements, and optimizations with minimal assistance within MS SQL

Work collaboratively with developers and product owners to identify corrective actions or effective workarounds for incident resolution

Provide expert guidance on corrective actions and system configuration adjustments

Collaborate with internal teams and clients to resolve data-related issues efficiently

Provide recommendations to key stakeholders and leadership, using insights to advocate for both internal and external users

Utilize MS-SQL to analyze, diagnose, and resolve technical and data anomalies

Document processes, resolutions, and best practices to enhance team knowledge
Preferred
Preferred Education and Experienc e
Proficient in analytical skills, adept at resolving issues through troubleshooting

Familiarity with financial concepts, including understanding transactions, holdings, and securities

Bachelors degree, with a preference for a concentration in technology or finance

Qualifications:
Excellent command of the?English language, with strong reading, writing, and comprehension skills

Strong proficiency in?MS SQL, with the ability to write, interpret, and optimize complex SQL queries and stored procedures

Solid?financial analytical skills, with a working knowledge of financial concepts such as transactions, holdings, and securities

Understanding of?API calls?and their role in data integration and system interoperability

Demonstrated ability to?work independently, manage multiple priorities, and effectively organize tasks in a dynamic environment

Proven success in?fast-paced, small-team environments, with a collaborative and adaptable mindset

Highly?motivated and goal-oriented, with a proactive approach to self-learning and professional development

Willingness to contribute to both?internal initiatives?and?client-facing projects

Nice to Have:
Experience with?AWS services, particularly?AWS CloudWatch

Familiarity with?New Relic?for application performance monitoring

Proficiency with?Postman?for API testing and validation

Why join our team
We are the leading governance, risk, and compliance (GRC) advisor in financial services
When you join ACA, you'll become part of a team whose unique combination of talent includes the industry's largest team of former regulators, compliance professionals, legal professionals, and GIPSstandards verifiers in the industry, along with practitioners in cybersecurity, ESG, and regulatory technology

Our team enjoys an entrepreneurial work environment by offering innovative and tailored solutions for our clients
We encourage creative thinking and making the most of your experience at ACA by offering multiple career paths
We foster a culture of growth by focusing on continuous learning through inquiry and curiosity, and transparency
If youre ready to be part of an award-winning, global team of thoughtful, talented, and committed professionals, youve come to the right place

What we commit to:
ACA is an equal opportunity employer that values diversity
We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment

Here at ACA, we have created a variety of programs to promote ACAs culture of inclusivity and work hard to ensure that all our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong