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436 Accor Hospitality Jobs
Guest Service Associate - Front Office
0-2 years
Mumbai, Pune, Khopoli
1 vacancy
Guest Service Associate - Front Office
Accor Hospitality
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Key Responsibilities:
People Management
- Provide effective support to the team to enable them to provide effective and efficient services.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Financial Management
- Identify optimal, cost effective use of the resources and educate the team on the same.
Operational Management
- Ensure quality and appropriateness of customer service provided.
- To maintain Front Office log book and shift reports.
- Respond to inquiries and resolve problems in an effective manner.
- Ensure all guests receive a swift, smooth, professional and friendly check in and check out
- Ensure quality in all aspects of the job.
- Maintain record of all banquet and any other functions in the hotel.
- Liaise with other departments for the resolution of day-to-day administrative and operational issues.
- Carry out other duties which naturally fall within the reasonable expectations of
the post.
- Adhere to the Procedures & Standards Manual.
- Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
- Liaise with Housekeeping for the Room Status.
- Handle additional responsibilities as and when delegated by the Management.
Hygiene / Personal safety / Environment:
- Ensures that the workplace and storage areas remain clean and tidy
- Respects the instructions and safety guidelines for the equipment (s)he uses
- Applies the hotels security regulations (in case of fire etc)
- Respects the hotels commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
Key Contacts
Liaises with
Responsible for (as assigned)
Sales & Marketing team
Front Office Team
Housekeeping Team
Reservations Team
Trainees
Occupational Health & Safety
Employee Responsibility
All employees to safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job, which may be assigned by the Management.
This job description is not intended to be an exhaustive list of all responsibilities skill, effort or working condition associates with the position. It is only indicative and intended to provide a description of the principle elements essential for the performance of the job. All job descriptions are subject to change.
Employment Type: Full Time, Permanent
Read full job description
What people at Accor Hospitality are saying
Rating based on 1 Guest Service Associate
review
Anonymous · Food, Beverage & Hospitality
in Bangalore / Bengaluru
Likes
Good but some times it will be f ucked up
Dislikes
Didn't have more staff when I was there
Guest Service Associate salary at Accor Hospitality
reported by
4
employees
₹2
L/yr - ₹2.9
L/yr
5%
more
than the average Guest Service Associate Salary in India
View more details
What Accor Hospitality employees are saying about work life
based on 76 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
View more benefits
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