Quality Manager

Purpose of the Job

To ensure and improve the quality across all our processes, build stronger controls, improve the content of SOPs, update the RCSAs, conduct walkthroughs for process improvement, conduct BCP tests, timely and accurate RBI reporting and audit responses. Identify manual activities and drive Automation Projects to timely completion

Key Results Activities

• Identify manual activities, generate new ideas with cost benefit analysis and implement these through IT /Automation Projects
• Identify manual activities, facilitate generation of new ideas through the team
• Implementation of ideas generated through IT /Automation Projects
• Build strong controls and improve the content of SOPs
• Improve the content of SOPs including:
• strong maker checker role
• stronger controls
• exception handling.
• Conduct walkthroughs for process improvement and update the RCSAs
• Through walkthroughs identify the process gaps and ensure controls are documented and implemented.
• All improvements and changes to be updated in the RCSA.
• Conduct BCP tests
• Facilitate tests for BCP enabled processes
• Ensure documentation of all BCP tests conducted.
• Timely and accurate RBI reporting and audit responses
• Timely and accurate RBI reporting
• Timely and accurate audit responses.

Decision level

Prime: Final Decision Making authority, accountable to the Management

1) Drive Automation Projects to timely completion

2) Accurate and on-time RBI Reporting

Shared: Decisions reached jointly with peers on a collective basis

1) Audit Requirement

2) Closure of any Audit related points

Contributory: Makes a major contribution to a decision or policy judgment reached by others

1) Suggest changes and improvements to processes, update SOPs

2) Timely BCPs, Memos, and Vendor management

Demonstrate

• Strong knowledge of banks backend operations and transactions types and modes.
• Knowledge of zero defect operations
• Must have handled multiple transaction recons.
• Attention to detail
• Ability to work in a startup based and dynamic work environment
• Good knowledge of MS office (excel, power point) and banking software.