Service Engineer, Field service engineer, Sales and Service engineer

Job Description:

A Support and Service Engineer in the gas detection industry plays a crucial role in ensuring

the proper functioning of gas detection equipment and providing support to customers. The

job description for this role typically includes a range of responsibilities to ensure the safety and reliability of gas detection systems. Here's a general outline of the job description for a

Support and Service Engineer in the gas detection industry:

Job Summary:

A Support and Service Engineer in the gas detection industry is responsible for ensuring the

proper operation, maintenance, and support of gas detection equipment used to monitor and

safeguard against hazardous gases in various industrial and commercial settings.

Key Responsibilities:

1. Installation and Commissioning: Install, calibrate, and commission gas detection systems

at customer sites. Ensure they are set up correctly and functioning as intended.

2. Preventive Maintenance: Perform regular maintenance and inspections of gas detection

systems to prevent issues and ensure continuous operation.

3. Troubleshooting: Diagnose and troubleshoot technical issues with gas detection equipment.

Identify and resolve faults, malfunctions, and false alarms.

4. Repairs: Repair or replace faulty components, sensors, or modules within gas detection

systems, following manufacturer guidelines and safety protocols.

5. Software and Firmware Updates: Keep gas detection system software and firmware up-to-date to maintain system performance and functionality.

6. Calibration: Calibrate gas sensors and detectors to ensure accurate gas concentration

readings.

7. Customer Training: Provide training and guidance to customers on the proper use and

maintenance of gas detection equipment. Ensure they understand safety procedures.

8. Documentation: Maintain detailed records of service and maintenance activities, calibration, and equipment configurations. Prepare service reports for customers.

9. Quality Assurance: Ensure that all service and maintenance activities comply with industry

standards and safety regulations.

10. Technical Support: Provide technical support to customers via phone, email, or on-site visits. Assist in resolving customer inquiries and issues promptly.

11. Product Knowledge: Stay updated on the latest advancements in gas detection technology and products. Share this knowledge with customers and colleagues.

12. Emergency Response: Assist with emergency responses and evacuations when gas leaks or safety incidents occur, especially in industries where gas detection is critical for safety.

Qualifications:

- Bachelor's degree in engineering or a related field (electrical, mechanical, or chemical

Engineering is preferred).

- Strong technical and problem-solving skills.

- Knowledge of gas detection systems, sensors, and related technologies.

- Familiarity with relevant safety regulations and standards.

- Excellent communication and customer service skills.

- Ability to work independently and in a team.

- Willingness to travel to customer sites for service and support.

- Strong attention to detail and commitment to safety.