Head - Operations - Retail (10-15 yrs)

Head of Operations - Shrinkage Focus

A Head of Operations for a retail business, with a specific focus on shrinkage, would be responsible for overseeing all aspects of retail operations while prioritizing and implementing strategies to minimize inventory loss and enhance profitability. This role requires a strategic thinker who can develop and implement comprehensive shrinkage prevention programs, analyze data to identify trends, and lead teams to achieve significant improvements in retail operations and inventory management.

Key Responsibilities:

Shrinkage Management:

- Develop and implement comprehensive shrinkage prevention programs, including theft prevention, internal fraud, and administrative errors.

- Analyze data to identify trends in shrinkage, pinpoint areas of concern, and develop targeted solutions.

- Establish clear policies and procedures for inventory management, security measures, and loss prevention.

Retail Operations:

- Oversee all aspects of retail operations, including store layout, inventory management, and sales strategies.

- Ensure efficient and effective store operations, focusing on inventory control, order fulfillment, and customer service.

- Collaborate with other departments to align operational goals with overall business objectives.

Team Leadership and Development:

- Lead and motivate a team of retail operations professionals, providing guidance and support for professional development.

- Foster a culture of accountability and high performance within the team.

Financial Performance:

- Monitor and analyze financial performance, focusing on key metrics related to profitability and shrinkage.

- Identify opportunities for cost savings and revenue enhancement.

Data Analysis and Reporting:

- Collect, analyze, and report on shrinkage data to track progress and identify areas for improvement.

- Provide regular reports to senior management on shrinkage trends and operational performance.

Required Skills and Qualifications:

Experience:

- Extensive experience in retail operations management, with a strong track record of success in reducing shrinkage and improving inventory management.

Leadership:

- Excellent leadership and team management skills, with the ability to motivate and inspire a team to achieve high performance.

Analytical Skills:

- Strong analytical and problem-solving skills, with the ability to analyze data and identify trends.

Communication:

- Excellent communication and interpersonal skills, with the ability to effectively communicate with all levels of the organization.

Knowledge:

- Deep understanding of retail operations, inventory management, loss prevention, and security protocols.

Strategic Thinking:

- Ability to develop and implement strategic plans to achieve business objectives.

Technical Skills:

- Proficiency in using inventory management systems, data analysis tools, and other relevant technologies