Human Resource Operations Manager

Job Description

Position: Manager / Sr. Manager - HR Operations
Location: Delhi
Department : HR

Summary of Job:

The incumbent will be responsible for setting up robust and contemporary
various strategies and processes in place. This position also takes the lead in establishing,
improving, and digitizing employee life-cycle related processes and systems, payroll,
compensation and benefits management, dash boarding, and analytics.

Job Responsibilities :
Work with the CPO on strategic HR issues to strengthen the human resource
system within the organization and realign HR processes and practices with the
organizations strategy

Develop, review and make recommendations on Human Resources operational
policies and procedures in the areas of payroll, leave management, performance
management, compensation, benefits administration, employee relations,
training and development


Maintain an in-depth knowledge of labour regulations, in the markets we operate
to ensure that all policies are in compliance,
Work with the CPO to address employee grievances and resolve disciplinary
cases in consultation with their relevant reporting heads, in accordance with
applicable labour laws and organization policies,


Ensure that all staff benefits, such as life insurance and health insurance, are up
to date and that staff comply with health and safety requirements,
Manage the filing, storage, and security of all HR related documents for all
employees and ensure that information on all employees is up-to-date,
Supervise and manage the maintenance of monthly leave records and ensure to
update from time to time
Oversee the filing of contracts and identify and implement actions required to
extend or review contracts in a timely manner.
Planning, implementing and organizing various employee engagement activities
in conjunction with CPO
Assist managers with performance management of their employees through the
performance appraisal system (KRAs with KPIs/Evaluations/Feedback/Timelines etc.), performance improvement programs, and training and development plans
and revise as necessary in consultation with the supervisor

Job Knowledge (Prerequisite)

Expertise in Human Resources operations, policies, and systems development,
ï‚• Hands on exposure of handling / managing large employees' headcount and
setting up various HR processes in place
ï‚• Must be aware of full transition from manual to automation
Drive, initiative and attention to detail whilst being mindful of big picture thinking
Interpersonal and communications skills,
Problem-solving and decision-making skills,
Prioritization, time & change management skills,
Planning and organizational skills.
Conversant with all the HR processes from hire to retire
Basic understanding of statutory compliance / various regulations etc.

Competencies :
Excellent communication skills (both verbal & written)
Ability to deliver high quality work under deadlines
Excellent presentation and analytical skills
Advanced knowledge of IT skills: MS Excel and MS Access
Education Qualification :
Experience : 4-10
Masters degree in Human Resources
Management or a relevant degree with
professional HR qualification
Other relevant professional qualifications in line
with areas of specialization