Technical Trainer - Apollo Pharmacy

Job Role & Responsibilities:

Drive Training & Development for employees with the ultimate goal of creating a wow experience to the customers.

• Training Need Identification and Analysis; customization of Training Methodology.
• Preparation of Monthly Training Calendar.
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days.
• Plan and deliver induction to new hires on bi-monthly basis • Plan and deliver new hires training program on bi-monthly basis.
• Plan and deliver existing employees training program.
• Plan and conduct on the job training in SAP/BOT as per business requirements.
• To receive the list of new joiners eligible for induction and new hire training as per the training calendar.
• To submit the attendance of trainees undergoing induction and new hire training.
• To track three monthly assessments of trainees and carry out counselling whenever required.
• To help solve issues related to attendance, ID card, uniform etc.
• Generate and maintain training related employee database.
• Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s).
• Record actual monthly training expenditure in training MIS.
• Encourage and direct supervisors for collecting customer feedback forms.
• Collect relevant issues during branch visit and coordinate with concerned in operations for solutions.
• Liaison with the concerned in operations to deliver operations modules during New hire training.

Desired Skills & Knowledge:

• Self-motivated, fluent communication in respective Regional Language & English is a must.
• Presentation and interpersonal skills with a passion for delivering training, a flair for customer service and sharing responsibility.
• This job will require travelling within the region across retail/hospital based pharmacies for OJT training at our pharmacy stores.
• Act as a subject matter expert to the trainees and solve their queries, doubts, problems at the store during on-job-training (OJT).
• Having good conceptual understanding of pharmacy practice and the pharma retail industry will be an added advantage.