SAP MCFU Specialist - IS-U/CRM Modules (6-18 yrs)

Job Opportunity : SAP MCFU Specialist Mumbai (Work From Office)

Experience : 618 Years

Notice Period : Immediate to 15 Days

Location : Delhi

Mode : Work From Office

Key Responsibilities :

- MCFU Configuration: Design, configure, and maintain MCFU to support omnichannel customer engagement.

- SAP IS-U & CRM Integration: Ensure seamless interaction between MCFU, SAP IS-U, and SAP CRM

Technical for managing billing, payments, service orders, and meter data.

- Customer Engagement Channels: Develop and maintain multi-channel solutions such as web portals, mobile apps, self-service kiosks, and call centers.

- Web & Mobile Interface Development: Work with development teams to implement SAP Fiori and SAP UI5 interfaces for customer self-service.

- Billing & Payments: Enable real-time data synchronization for billing, invoicing, and payments across all channels.

- Customer Notifications: Configure automated alerts via SMS, email, and mobile apps for services like billing, service requests, and outages.

- Process Optimization: Identify and drive improvements to enhance customer experience and reduce turnaround time.

- Master Data Management: Ensure accuracy and consistency of customer master data across all engagement platforms.

- Issue Resolution: Troubleshoot MCFU-related configurations and resolve integration issues.

- User Training & Support: Provide training and ongoing support to ensure efficient use of multi-channel solutions.

- Security & Compliance: Maintain customer data privacy and compliance with relevant regulations.

Technical Skills & Qualifications:

- Bachelor's degree in IT, Computer Science, or related field.

- 6+ years in SAP IS-U and MCFU roles.

- Full-cycle implementation or upgrade experience with SAP MCFU and IS-U.

- Expertise in SAP IS-U modules: Customer Service (CS), Billing, Device Management.

- Proficiency in SAP Fiori, SAP UI5, OData, and web services (SOAP/REST).

- Integration experience with customer portals and self-service platforms.

- Knowledge of SAP S/4HANA and SAP HANA (preferred).

- Experience configuring customer notifications (SMS, email, app alerts).

- Familiarity with service order management, disconnection/reconnection processes.

- Strong troubleshooting/debugging skills.

- Understanding of data security standards (e.g., GDPR).

Soft Skills :

- Strong problem-solving and analytical abilities.

- Excellent communication and collaboration skills.

- Detail-oriented and customer-focused.

- Adaptable to changing priorities.

- Effective time management across multiple tasks.