Senior Engineer/ Assistant Manager, Service, Noida @Kone Elevator

• Position: - Senior Engineer/ Assistant Manager, Service
• Job Location: -Noida

JOB DESCRIPTION

• Accountable for ensuring breakdown free elevators for better Kone / Olympus Image.
• Analyse breakdown data of route and if need be use help of TSE & V2 Manager to arrive at implementation plan for the route to reduce callouts (Annual, Quarterly & Monthly).
• Implement callout reduction actions as planned.
• Communicate to the customer through letters regarding impediments faced in ensuring breakdown free elevators (dust, ventilation, misuse, power fluctuations …etc.)

• Accountable for maintaining standard of performance of elevator as per company policy and guidelines
• Read and understand contractual requirements and ensure that they are always met.
• Make audits and ensure that the audit feedback is used to improve / ensure elevator performance standard as per guidelines through preventive maintenance teams or if need be through special improvement teams.
• Make cold calls on all customers (minimum once a year) and maintain systematic record of feedback and requirements. Use the feedback for improvements.

• Accountable for maintaining the productivity & quality norms.
• Prepare a Preventive maintenance plan for the route on a monthly / weekly / daily basis and ensure this is implemented in co-ordination with STS operator and Business Manager. The plan will include work content and schedule.
• Understand Productivity settlement norms and the technician under you and the requirements of service & breakdown productivity required as per company policy and ensure proper adherence to these norms.

• Accountable for development of the people working under him.
• Identify the training needs of the service technicians and communicate to Manager / TSE
• Ensure safety of the personnel at site and ensure adherence to company's Safety Norms. Conduct Tool Box Meetings
• Provide on the job training to technicians in consultation with TSE / Manager and systematically improve their competence
• Mentor / Coach technicians with respect to customer care, company goals, their work and competence towards creating a high morale and motivation.