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1250 Aster Medcity Jobs
Executive Call centre
1-4 years
Hubli, Mangaluru, Mysuru / Mysore + 2 more
1 vacancy
Executive Call centre
Aster Medcity
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Aster Medcity is looking for Executive call centre to join our dynamic team and embark on a rewarding career journey
- Call Center Management:Supervise and lead call center operations to ensure efficiency and effectiveness
- Set and achieve performance targets, such as call response times, service levels, and customer satisfaction
- Staff Supervision:Manage call center staff, including call center agents and team leaders
- Provide guidance, training, and performance evaluations to ensure staff success
- Customer Service:Maintain a strong focus on delivering excellent customer service and resolving customer inquiries or issues
- Monitor calls and provide assistance to agents when necessary
- Quality Assurance:Implement and maintain quality control measures to ensure service quality and adherence to call center procedures
- Conduct call monitoring and evaluation of customer interactions
- Workforce Management:Plan and schedule staffing to meet call volume and service level requirements
- Manage staff schedules, breaks, and shift rotations to optimize efficiency
- Reporting and Analytics:Generate and analyze call center performance reports and key performance indicators (KPIs)
- Identify areas for improvement and implement corrective measures
- Training and Development:Provide ongoing training and development opportunities to call center staff
- Keep staff updated on product knowledge, customer service skills, and procedural changes
- Technology and Tools:Ensure that call center technology, including call routing, CRM systems, and telephony tools, is utilized effectively
- Troubleshoot technical issues and coordinate with IT support as needed
- Complaint Resolution:Handle escalated customer complaints and provide resolutions, ensuring customer satisfaction
- Maintain records of complaints and resolutions for analysis
Employment Type: Full Time, Permanent
Read full job description
What people at Aster Medcity are saying
What Aster Medcity employees are saying about work life
based on 123 employees
Strict timing
Monday to Saturday
No travel
Day Shift
Aster Medcity Benefits
View more benefits
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