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AtlasRTX

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1.0

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109 AtlasRTX Jobs

Specialist Business Consultant

AtlasRTX

1.0

based on 1 Review

2-5 years

Pune

1 vacancy

Specialist Business Consultant

AtlasRTX

posted 3+ weeks ago

Job Role Insights

Key skills for the job

Flex Data Analytics Financial Analysis Consulting Operations IVR Testing

+ 2 more

Job Description

So, Whats the role all about

The VRS Application Consultant utilises their domain expertise in two of the three following areas: Workforce Engagement Management (WFM and Quality & Analytics), CCaaS - ACD/IVR and the Digital/AI Domain. To work side-by-side with the VRS Business Consultants to assist NICE customers with driving value realization and increased system adoption. The Application Consultant provides design guidance and application expertise to steer transformation and successful rollouts. The Application Consultant provides industry best practice guidance to ensure customer fully optimizes their technology usage and maximizes the full potential of the NICE solutions.

Building long-term, strategic, relationships with customers and becoming a trusted advisor is the key success criteria for this role. The VRS consulting team will manage the customer relationship and individual engagements with a strong focus on operational excellence and establishing strategy for business impact. The VRS consulting team has a high level of individual accountability to create customer ROI s, customer engagement renewals, wider business development, and support the growth success of Value Realization Services team.

How will you make an impact

Responsible for successful delivery of contact center performance improvement via the relevant NICE solutions, resulting in highly satisfied, referenceable customers
Develop and maintain relationships with customers to ensure continued satisfaction
Provide strong proven subject matter expertise to guide customers through recommendations and guidance on best practices within the product domains
Facilitate Application Design Workshops followed by configuration, application usage testing and application best practices sessions.
Collaborate with Business Consultant to align application design and usage with project success criteria and assist with development of recommendations and roadmap.
Provide input into the project plan, deadlines, dependencies, and overlaying VRS activities
Partner with other NICE team members to provide an excellent customer experience and internal collaboration to develop improved process recommendations
Complete required project documentation on time, submit timecards according to policy, and track to annual objectives.
Stay up to date with Industry standards and processes of WEM, CCaaS and Digital/AI and produce collateral, whitepapers etc. that help promote NICE Value Realization Services
Provide support to perform financial analysis, benefits/impact analysis and create ROI models for the specific product domains
Develop repeat business opportunities via successful delivery, credibility and thought leadership provided
Identifying additional solution opportunities and providing information to account team

Have you got what it takes

Deep and broad understanding of the WFM, Quality and Analytics solutions (NICE WFM, Nexidia and QC are a plus)
Total 8 + and minimum of 3 years of experience supporting a contact center environment with Workforce Management, Quality and Analytics
Proven ability to work independently while effectively handling project stakeholders, provide thought leadership, and gain strategic partnership
Providing support to contact center teams and demonstrated operational performance improvements with benefit
Excellent verbal, written communication and presentation skills are a must
Multi-industry experience preferred

Enjoy NICE-FLEX!

Requisition ID:

Reporting into: Tech Manager
Role Type: Individual Contributor

About NICE

Employment Type: Full Time, Permanent

Read full job description