Technical Writer, Actimize

So, what s the role all about

We are seeking a seasoned Senior Technical Writer to lead documentation initiatives across multiple product lines within NiCE Actimize RD. This is an advanced individual contributor role with strategic influence requiring leading a small group of writers, content planning, cross-functional collaboration, and process improvement.

How will you make an impact

• Own end-to-end documentation for complex enterprise software products.
• Partner with SMEs, developers, and product managers to deliver high-quality, user-focused content.
• Create and maintain structured content: user guides, developer/API docs, and contextual help.
• Simplify complex concepts for diverse audiences including customers, support, and developers.
• Create and integrate visual aids and videos to enhance comprehension.
• Align deliverables with Agile sprints and release timelines.
• Provide editorial and mentoring support to other writers and content contributors
• Champion best practices in technical communication and drive process efficiencies within the team

Have you got what it takes

• 2+ years of experience as a technical writer in an enterprise software development environment.
• Deep experience in Agile environments and topic-based authoring.
• Strong grasp of APIs and developer-centric documentation.
• Ability to learn complex technology and tools.
• Experience creating clear and structured guides for different audiences, including developers (API documentation).
• Experience with Madcap Flare, Git, and Atlassian tools (JIRA and Confluence)
• Experience creating videos for technical documentation. Experience with Mimic or Camtasia is an advantage.
• Passionate about quality, great communication skills, and excellent teamwork capabilities.
• Excellent problem-solving and decision-making skills.

What s in it for you

Enjoy NiCE-FLEX!

Requisition ID:7628
Reporting into: Tech Manager, Technical Writing, Actimize
Role Type: Individual Contributor