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Senior Customer Service Executive
8-13 years
₹ 6 - 8L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
Senior Customer Service Executive
Avery Dennison
posted 1 week ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
- Proficient in effective Verbal and Written Communication skills.
- Should have the ability to work with a team and have time management and organizational skills.
- Should be result details oriented and have immaculate credentials on honesty integrity.
- Should be a quick learner with the ability to learn new things quickly.
- Ability to multitask and work under pressure with minimum supervision in the fast paced engineering environment.
- Should have a minimum typing speed of 30 ~ 35 words per minute.
- Sound knowledge of Computer applications like MS Office. Excel knowledge is a must.
- Ability for Conflict resolution, Ability to manage pressure, solution oriented
- 8+ years of Customer Service or related experience is a plus.
- Strong data entry and organizational skills. Detailed oriented and good follow-up skills
- Knowledge of technical aspects of assigned product lines and customers.
- Able to effectively manage many priorities and issues.
- Excellent leadership and supervision skills.
- Strong project management skills
YOUR RESPONSIBILITIES WILL INCLUDE:
The incumbent will be responsible to handle day to day Customer Service activities to support business. This includes but is not limited to the following -
Specialist in the customer service core responsibility of managing end to order to cash process flow cycle, that involves receiving and fulfilling customer requests for goods and services.
- Demonstrates core customer service skills at all times, paying attention to details, great interpersonal skills, positive attitude, ability to analyze the situation, listen effectively, communicate clearly, foresee resolve problems timely.
- Manage accounts in terms of order processing, order related enquiry handling, order follow up, pricing integrity, on-time deliveries, complete order fulfillment within the specific lead times.
- To Provide appropriate resolution to customer queries immediately or within standard service lead times using appropriate communication channels. Have continuous business related conversations with the customer.
- Is a subject matter expert of the Retail Brand Customers handled by self and majority of the brands handled within the team.
- Takes ownership in documenting any information related to a specific RBO / factory. Assist in gathering business requirements and analyze activities to facilitate continuous process Improvement resolving complex problems.
- Serves as a principal liaison with sales global teams for assigned Retail brand customers.
- Assigned to the most complex customer groups. Resolve most questions and problems through knowledge of work processes and product specifications
- Able to address, resolve and foresee challenges in daily routine operations collaborating with the various cross functional teams within across global teams.
- Meeting customer requirements on time and effectively thereby winning their goodwill. Sensitization of the client requirements and accordingly prioritize the activities. Has empathy for the customers situation.
- Developed expertise in a variety of work processes or activities required in an organization.
- Has an in-depth understanding of the various automated information systems like Oracle, Vips, WCS etc available for order processing and is able to assess the functionality and efficiency of systems and provide feedback/suggestions for process improvements.
- Maintain professional working relationships with internal and external customers and colleagues. Actively participate in all discussions contributing to build a stronger organisational culture.
- Work effectively as a part of the team to achieve individual, team and organizational objectives, sharing knowledge and skills as appropriate.
- As a specialist, one should be able to quickly adapt, upgrade oneself and mentor/train the customer service team members on various Standard operating procedures and process improvements in the changing market environment.
- Carries out daily monitoring activities with respect to the open order report management system for the team and takes inputs on the delayed/overdue orders at various stages.
- Works autonomously and leads a team in a variety of routine to complex tasks. May be considered a working supervisor or lead to junior staff members. May serve as a resource to others in the resolution of complex problems and issues.
- Partners with the CS managers on continuous process improvements, customer service team strategies and implement initiatives which will improve the overall customer service team functions and responsiveness.
- Support in Implementing ambitious customer satisfaction goals, and better-enabled customer service staff members to effectively meet them.
- Adhere to agreed standards of quality and productivity and process all orders/ queries with a minimum 98% accuracy rate.
Bachelor s degree or equivalent
Employment Type: Full Time, Permanent
Read full job description
What people at Avery Dennison are saying
Rating based on 5 Senior Customer Service Executive
reviews
Anonymous · Procurement & Supply Chain
in Pune
Likes
Salary is one step ahead from Market.
- Salary - Excellent
+3 more
Dislikes
Carrier growth path is very slow.It may be high conjunction in series.
- Promotions - Poor
+1 more
Senior Customer Service Executive salary at Avery Dennison
reported by
14
employees
with 8-15
years exp.
₹5.1
L/yr - ₹8
L/yr
91%
more
than the average Senior Customer Service Executive Salary in India
View more details
What Avery Dennison employees are saying about work life
based on 424 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Avery Dennison Benefits
View more benefits
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