MANAGER (SERVICE - MC)

• Necessary: B. E.
• Premium college with a very good academic record
• Optional: MBA
• Maximum Age : 33 YRS
• Industry Specifications: OEM Automotive
• Preferred Exposure: ASM - Service

Job Responsibilities

• Handling territory as ASM.
• Step up the customer experience.
• Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
• Product performance feedback and competition benchmarking.
• TPM Implementation at Dealerships and drive the Service agenda
• Tracking competitor activities and keeping abreast with the latest trends and requirements.
• Readiness for new products.
• Product failure report and  analysis to HO team.
• Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
• Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
• Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
• Control on Warranty Claims
• Promoting Sales by providing service support.
• Promoting Genuine Spares Sales.

Competency Requirements

Technical/ Functional:

• Dealership Management, Product Knowledge, Market Knowledge ,  Network development, Basics of Finance

Behavioral:

• Analytical Skills, People Management, Influencing Skills, Training Skills, Managing Teams, Achievement Orientation, Customer Focus
• Interface
• Direct Interface
• Sales, Marketing, Spares, Network
• Dealers
• Development, Central Quality Assurance
• Indirect  Interface
• Any other specific requirements
• Candidate should know local language spoken in the region