VP/AVP - Product & portfolio management

Role & Responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

• End-to-end management of existing & new Co-branded products
• Responsible for identifying & managing prospective CBP (cobrand partners)
• Deliver targeted profitability through efficient design and management of product features, fees and charges
• Deliver customer engagement metrics including activation, frequency of usage, crosssell of other products and value-added services etc.
• Responsible for managing complete customer lifecycle.
• Ensure customer friendly and industry benchmarked acquisition and early engagement process including Application Turn Around Time (TAT), Product Feature Delivery, Customer Service Response Time etc.
• Ensure compliance with regulatory and industry requirements at all times
• Managing all stakeholders including Sales, Marketing, Operations, Customer Service, Finance, IT, Risk and Collections
• Managing relationships with cobrand partners and card schemes viz. Visa, Mastercard and NPCI.

Job specific skills:

Applicants should possess the following attributes:

• Knowledge and understanding of various systems such as, LOS, CCMS, ACS and API based architecture is preferred.
• Relevant work experience in Credit Card product & Portfolio management
• Exposure to Credit Card technology/management software's like Vision Plus, Onboarding service providers.
• Understanding of Indian Credit Card Industry and Regulations governing it
• Understanding of Credit Card parameters and their impact on profitability
• Data and analytics orientation to interpret data and take necessary action
• Experience of working in cross-functional teams
• Interpersonal skills required to manage internal and external stakeholders