Customer Support Manager

Job Title: Customer Support Manager
Location: Remote
Type: Full-time

Timing: 2 pm to 11 pm IST

Job Description:

We are looking for a highly organized and proactive Customer Support Manager who can take ownership of day-to-day support tasks while ensuring the smooth execution of client requests by working closely with the development team. This is a hands-on role where you'll not only respond to customers but also act as a task master, ensuring nothing slips through the cracks.

Responsibilities:

• Perform day-to-day customer support tasks via Intercom and email
  
• Attend client calls to understand issues/requests and create relevant support tasks
  
• Track, prioritize, and manage the support task pipeline
  
• Assign technical tasks to developers and follow up to ensure timely delivery
  
• Test and verify resolved issues to ensure quality before closing
  
• Follow up with clients on pending inputs and failed payments
  
• Send reminders for upcoming online meetings with clients
  
• Resolve what you can directly from incoming emails and support queries
  
• Document recurring support issues and ensure support documentation is up-to-date
  
• Keep all tasks moving by acting as a task masterfollowing up, updating, and ensuring accountability across the team
  

Requirements:

• Minimum 2 years of customer support experience in a tech company
  
• Exceptionally well-organized and detail-oriented
  
• Excellent English communication skills (spoken and written)
  
• Tech-savvy and comfortable working with task management tools
  
• Reliable laptop with a good camera and a quiet workspace
  

Brownie Points:

• Experience with Zapier or other automation tools
  
• Familiarity with form builders
  
• Exposure to task management or project tracking systems