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8 BrandMuscle Jobs
Customer Support Specialist
BrandMuscle
posted 2 weeks ago
Job Description
- Duties/Responsibilities:
- Respond to incoming calls, chats and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.
- Provide accurate and complete information to customers by using the applicable tools, resources and outlined procedures.
- Understand the company's products or services to effectively address client questions and concerns.
- Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.
- Document calls in the call center database.
- Follow specific scripts or call flows to ensure accuracy of information provided.
- Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.
- Attend training sessions and team meetings to enhance skills and knowledge.
- Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.
- Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.
- Show a willingness to learn new things and adapt to company guidelines and procedures.
- May perform other administrative duties as assigned.
- Required Skills/Abilities:
- Strong phone and verbal communication skills along with active listening
- Exceptional communication and interpersonal skills.
- Empathy and customer-oriented approach.
- Ability to handle multiple tasks and prioritize effectively.
- Proficient in call center software and technology. Experience with Zendesk is a plus.
- Strong problem-solving skills to address and resolve customer issues efficiently.
- Proven track record of reliability.
- Willingness to work in 24 * 7 work environment.
- Willingness to work on weekends with scheduled week offs as per business requirement.
Employment Type: Full Time, Permanent
Read full job description
What people at BrandMuscle are saying
Customer Support Specialist salary at BrandMuscle
reported by
1
employee
with 3
years exp.
₹5.9
L/yr - ₹7.5
L/yr
18%
more
than the average Customer Support Specialist Salary in India
View more details
What BrandMuscle employees are saying about work life
based on 100 employees
Strict timing
Monday to Friday
No travel
Night Shift
BrandMuscle Benefits
View more benefits
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