Oracle Hyperion Functional Consultant

Responsibilities:

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and customer support
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the companys reputation
Go the extra mile to facilitate future customer support
Keep records of calls and customer support and note useful information
Follow the quality matrix diligently

Requirements:

Proven experience as customer support representative or other customer support/customer service roles
Proven track record of successfully meeting customer support over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent command over the language
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
FEMALES PREFERRED