Customer Support Executive_Immediate Joiner

Designation- Senior Customer Support Executive

We are looking for a proactive and customer-focused Customer Support Executive to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues promptly, and delivering an excellent customer experience across multiple channels, including phone, email, and chat.

Key Responsibilities:

• Respond to customer queries via phone, email, chat, or other communication channels in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high customer satisfaction.
• Maintain a deep understanding of the companys products or services to provide accurate information and guidance.
• Coordinate with internal departments (sales, logistics, technical, etc.) to ensure customer needs are met.
• Log all customer interactions and maintain accurate records in the CRM system.
• Follow up with customers for feedback, issue resolution, or service confirmation.
• Assist in order tracking, returns, replacements, and payment queries as required.
• Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
• Escalate complex or unresolved issues to the appropriate departments or supervisors.
• Continuously identify areas for improvement in service delivery and provide input to enhance processes.
  

Requirements:

• Bachelor’s degree in any discipline (preferred but not mandatory).
• 1–3 years of experience in a customer service or support role (freshers can also apply).
• Strong verbal and written communication skills in [specify language(s), e.g., English, Hindi].
• Basic computer literacy and familiarity with CRM or support tools.
• Ability to handle pressure and manage multiple tasks efficiently.
• Customer-oriented mindset with problem-solving skills and a positive attitude.
  

Preferred Skills:

• Experience with customer support tools like Zoho Desk, Freshdesk, or Salesforce.
• Multilingual proficiency is a plus.
• Prior experience in e-commerce, FMCG, tech, or services industry is an advantage.