Senior IT System Support Analyst Mobility

About The Position
The Senior IT System Support Analyst role involves providing technical support and troubleshooting for internally developed software applications and vendor software products
Responsibilities include managing software configuration, testing and deployment
The position also collaborates with cross-functional teams to resolve software issues and implement updates or patches
This is a crucial role in ensuring the smooth operation of IT systems and services
The expectation for this role is 5-10 years of relevant experience

Key Responsibilities
Design system support strategies and procedures
Manage and resolve complex technical issues and challenges

Mentor junior team members within the organization

Provide technical support and troubleshooting for internally developed software applications and vendor software packages

Monitor system performance and ensure the availability and reliability of software applications

Collaborate with development teams to resolve software issues and implement updates or patches

Manage software installations, configurations, and upgrades

Document support processes, procedures, and troubleshooting steps

Assist in the evaluation and selection of new software solutions to meet business needs

Conduct training sessions for end-users to ensure effective use of software applications

Maintain strong relationships with software vendors to ensure timely support and updates

Participate in the development and implementation of IT policies and procedures

Stay current with industry trends and emerging technologies to provide innovative support solutions

Required Qualifications
Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent experience)

Overall 7+ years of IT support/development experience with at least 5 years of proven experience as an IT System Support Analyst or similar role
5 10 years of experience
Skilled in supporting internally developed software
Skilled in implementing and supporting vendor software packages including software installation, configuration, maintenance and deployment

Skilled in troubleshooting and resolving software issues

Skilled in database management and query languages (e
g
, SQL)

Skilled in testing methodologies and applying multiple levels of testing (Functional, Integration, and UAT)
Knowledge of API Protocols (REST, SOAP)
Knowledge of GIT and version control systems
Knowledge of CI/CD pipelines and cloud deployments

Knowledge of containerization and orchestration tools (e
g
, Docker, Kubernetes)

Experience with automation using scripting languages (e
g
, Ansible, Python, PowerShell, BASH)
Experience supporting applications hosted in Azure (IaaS, PaaS)
Experience with operations and monitoring tools (e
g
, Azure App Insights, App Dynamics, Grafana, Azure Monitor)
Experience in writing complex and performant SQL queries
Experience using Azure DevOps to manage work (Boards, Backlogs, Projects)
Experience in user access management, applications security, authentication and authorization protocols (OpenID Connect, OAuth2, SAML, MS Graph API, EntraID, RBAC, AD Groups, SSO configuration, ASG/NSG)
Experience with application and API testing tools (e
g
, Selenium, Postman, Appium, Tosca, SoapUI, etc
)
Experience implementing cybersecurity best practices in application support

Experience working in a geographically distributed team following DevOps practices and agile methodologies like SAFe, Scrum, or Kanban
Ability to evaluate and prioritize requirements based on business impact and technical complexity

Excellent business analysis, problem-solving, and analytical skills, and attention to detail

Excellent communication and interpersonal skills, as well as being customer service-oriented
Preferred Qualifications
Experience with ITIL or other IT service management frameworks

Experience with remote support tools and ticketing systems (e
g
, ServiceNow)

Knowledge of scripting languages (e
g
, Ansible, PowerShell, Python) for automation

Knowledge of cloud platforms (e
g
, Microsoft Azure, AWS)

Familiarity with low code platforms (e
g
, Power Platform)
Chevron ENGINE supports global operations, supporting business requirements across the world
Accordingly, the work hours for employees will be aligned to support business requirements
The standard work week will be Monday to Friday
Working hours are 8:00am to 5:00pm or 1
30pm to 10
30pm

Chevron participates in E-Verify in certain locations as required by law