Team Manager - Operations (Sales)

JD Sales Operations Manager, Clarion Technologies

About Clarion Technologies

Clarion Technologies is an IT services company, providing customized software solutions to small & medium businesses across the globe in a wide spectrum of industries, to transform and manage their business by harnessing the power of technology. We are trusted by our clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of technology. With 23+ years of expertise in Digital Transformation, we help our customers to significantly improve their business performance.

With the use of cutting-edge technology, Agile development, and best coding practices, we are proud to offer one of the most Usable, Reliable and Secure software solutions. We are certified as CMMI level 3 company, Great Place to Work in 2019 & Top Software Developers in India by Clutch. With head office in Pune, India, we have 2 state of the art delivery centers in Pune and Ahmedabad. ClarionTech Inc is the US arm of Clarion Technologies.

Being a Clarionite

In a world where technology never stands still, we understand that, Honesty, Integrity and Fairness; Customer comes first – Surpass customer expectations consistently; Pursuit of Excellence – Constantly improving ourselves, our team, our services and our products to become the best; and Collaboration, Team spirit and Sharing, lives in what we do as Claronites as we strive to be the catalyst that makes the world work better. Being a Claronite means you’ll be able to learn and develop yourself and your career.

Join us, not only to do something better, but also to attempt things you never thought possible. Are you ready to be a proud Claronite?

About the Role

We’re seeking a seasoned Sales Operations Manager responsible for overseeing the daily operations of our appointment generation team, while also owning a personal calling and appointment-generation quota. Ideal candidates come from organized, metrics-driven lead generation environments.

What You'll Be Doing (i.e., Job Responsibilities)

-      Team & Operations Management

-      Lead end-to-end operations of appointment generation executives.

-      Set daily/weekly targets, monitor productivity, and ensure process compliance.

-      Conduct daily stand-ups, weekly coaching, and monthly performance reviews.

•        Individual Contributor Targets

-      Maintain a personal calling and qualification target

-      Handle calls and outreach directly if the team is below target to ensure alignment with business goals.

•        Performance Monitoring & Reporting

-      Track and analyze KPIs: calls made, appointments set, conversion rates, no-show/reschedule rates.

-      Maintain dashboards and deliver weekly/monthly reports to senior leadership.

•        Process Optimization & Quality Assurance

-      Enhance calling scripts, objection-handling techniques, and qualification criteria.

-      Ensure all compliance, adherence, and documentation standards are met.

-      Implement knowledge-sharing sessions to proliferate best practices.

•        Collaboration

-      Sync with Sales, Marketing, and Delivery teams for campaign alignment.

-      Provide feedback loops and campaign insights to stakeholders.

What We Look For In You (i.e., Job Requirements)

•        10+years in B2B lead generation, demand-gen, inside sales, or appointment setting.

•        Minimum 2 years of experience in leading teams.

•        Strong individual achievement record in outbound calling and appointment booking.

•        Proficient with CRM and campaign tools (Salesforce, Outreach, HubSpot, etc.).

•        Exemplary communication, influence, and stakeholder management skills.

•        Analytical thinker — adept at driving process improvements and performance reporting.

•        Comfortable with “roll-up-your-sleeves” approach; willing to jump in with the team.

•        Demonstrated ability to manage and scale appointment generation.

•        High-performing individual contributor in outbound sales calls.

•        Strong coach with a track record of enhancing team performance.

•        Resourceful, collaborative, and feedback-oriented.

•        Data-fluent leader who thrives on hitting numeric goals

Job Location: Pune, India

Clarion – An Equal Opportunity Employer

We are committed to creating a diverse and inclusive workplace. We celebrate diversity and provide an environment free from discrimination and harassment. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. Join us in building a team that reflects the diversity of the world we live in.